About the role

ServiceNow QA

We are looking for a detail-oriented and experienced ServiceNow QA Engineer to join our team. The ideal candidate will be responsible for ensuring the quality and reliability of ServiceNow platform implementations, customizations, and integrations through thorough testing strategies and methodologies.

Key Responsibilities

Design, develop, and execute test plans, test cases, and test scripts for ServiceNow platform modules including ITSM, ITOM, HRSD, CSM, and custom applications.
Perform functional, regression, integration, system, and user acceptance testing (UAT) on ServiceNow implementations.
Validate workflows, business rules, UI policies, client scripts, and other ServiceNow configurations.
Identify, document, and track defects using defect management tools; work closely with developers to ensure timely resolution.
Participate in sprint planning, daily standups, and retrospectives as part of an Agile/Scrum development process.
Collaborate with business analysts, developers, and stakeholders to understand requirements and translate them into comprehensive test coverage.
Develop and maintain automated test scripts using ServiceNow ATF (Automated Test Framework) or other compatible testing tools.
Ensure compliance with quality standards, best practices, and organizational policies throughout the testing lifecycle.
Provide detailed QA reports, metrics, and status updates to project managers and stakeholders.
Support production deployments and post-release validation activities.

Required Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field.
Proven experience as a QA Engineer with hands-on expertise in ServiceNow platform testing.
Strong understanding of ServiceNow modules such as Incident, Problem, Change, Service Catalog, Knowledge Management, and others.
Experience writing and executing manual test cases and automated test scripts.
Familiarity with ServiceNow ATF (Automated Test Framework).
Proficiency in defect tracking tools such as Jira, ServiceNow, or similar platforms.
Solid understanding of SDLC and QA methodologies, including Agile and Waterfall.
Strong analytical, problem-solving, and communication skills.
Ability to work independently and collaboratively in a fast-paced environment.

Preferred Qualifications

ServiceNow Certified System Administrator (CSA) or relevant ServiceNow certification.
ISTQB or other recognized QA certification.
Experience with API testing tools such as Postman or REST Assured for ServiceNow integrations.
Knowledge of JavaScript as it relates to ServiceNow scripting and test automation.
Exposure to performance and load testing methodologies.
Experience working in cloud-based or SaaS environments.

Skills

Platform Knowledge: ServiceNow ITSM, ITOM, HRSD, CSM, Custom Apps
Testing Types: Functional, Regression, Integration, UAT, Smoke Testing
Automation: ServiceNow ATF, Selenium, or equivalent tools
Defect Management: Jira, ServiceNow Defect Tracking
Methodologies: Agile, Scrum, Waterfall
Scripting: JavaScript, GlideScript
API Testing: Postman, REST API validation