ServiceNow Technical Lead/Architect

Mandatory Skills: ✅ ServiceNow ✅ ITSM ✅ ITOM ✅ ITAM

What we're looking for: 
🔹 Strong hands-on experience in ServiceNow implementation and development 
🔹 Excellent communication skills 
🔹 Proven technical leadership capability

JD:

We are seeking an experienced ServiceNow Lead Developer/Architect to design, develop, and implement scalable solutions on the ServiceNow platform. The ideal candidate will have deep expertise in CMDB, ITOM, ITAM, TSOM, and TSM modules, along with strong hands-on development experience in ServiceNow scripting, integrations, and platform architecture. The candidate will play a key role in driving ServiceNow platform development, CMDB maturity, IT Operations automation, and telecom service operations transformation, while mentoring junior developers and collaborating with cross-functional teams.

 

Any module experience: ITOM, ITAM(HAM/SAM) and OMT

 

About the Role

 

 

A short paragraph summarizing the key role responsibilities.

 

 

Responsibilities

 

ServiceNow Development 
Design, develop, and implement solutions on the ServiceNow platform aligned with business requirements.
Build and customize ServiceNow applications using: 
Business Rules
Script Includes
Client Scripts
UI Policies
UI Actions
Flow Designer
Workflows
Lead development efforts and ensure adherence to ServiceNow development best practices.
CMDB Management 
Design and maintain CMDB data model and CI relationships.
Implement CMDB governance, health dashboards, and data quality rules.
Configure and manage Discovery and Service Mapping integrations.
Ensure accurate CI lifecycle management and relationship mapping.
ITOM & TSOM Implementation 
Implement and support IT Operations Management capabilities including: 
Event Management
Discovery
Service Mapping
Operational Intelligence
Work on Telecom Service Operations Management (TSOM) solutions for telecom network/service monitoring.
Configure event correlation, alert management, and automation workflows.
TSM (Telecom Service Management) 
Implement ServiceNow Telecom Service Management capabilities.
Develop workflows for service provisioning, fulfillment, and incident handling in telecom environments.
Integrate telecom OSS/BSS systems with ServiceNow platform.
Integrations 
Develop integrations using: 
REST APIs
SOAP APIs
MID Server
Integration Hub
Integrate ServiceNow with enterprise systems such as: 
Monitoring tools
OSS/BSS systems
CRM systems
Network management tools.
Architecture & Design 
Translate business requirements into technical design and architecture.
Ensure scalable, maintainable, and secure platform solutions.
Participate in platform upgrades and architecture reviews.
Leadership & Collaboration 
Lead and mentor a team of ServiceNow developers.
Conduct code reviews and enforce coding standards.
Collaborate with: 
Architects
Business analysts
Operations teams
Infrastructure teams
Support Agile/Scrum delivery models.

Qualifications

 

Experience 
Experience working with CMDB, ITOM, ITAM,TSOM, and TSM modules
Technical Skills 
Strong experience with: 
ServiceNow platform development
JavaScript, Glide APIs
CMDB architecture & governance
ServiceNow Discovery & Service Mapping
Event Management & ITOM modules
TSOM (Telecom Service Operations Management)
Telecom Service Management workflows
REST/SOAP integrations
MID Server configuration
Flow Designer & IntegrationHub
Platform Knowledge 
ServiceNow ITSM
CMDB data modeling
ITOM Event Management
Discovery & Service Mapping
TSOM network monitoring integrations

 

Preferred Skills

 

 

ServiceNow Certified System Administrator (CSA)
ServiceNow Certified Application Developer (CAD)
ServiceNow ITOM or CMDB certifications
Experience working in Telecom industry environments
Knowledge of OSS/BSS integrations
Experience with Agile / DevOps practices