OpenShift Admin

OpenShift (OCP) Application Support Engineer

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Position Overview

We are seeking a hands-on OpenShift (OCP) Application Support Engineer with strong experience in deploying, monitoring, and troubleshooting applications on Kubernetes/OpenShift platforms. The ideal candidate should have experience in L1/L2 production support, incident management, and root cause analysis for containerized applications.

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Roles & Responsibilities

• Deploy and manage containerized applications on OpenShift/Kubernetes
• Collaborate with development teams for application onboarding, releases, and environment setup
• Manage Kubernetes/OpenShift objects:
  • Pods, Deployments, StatefulSets
  • Services, Routes
  • ConfigMaps, Secrets
• Troubleshoot application and pod-level issues:
  • CrashLoopBackOff
  • Image pull failures
  • DNS/network-related issues
  • Configuration errors
• Monitor application health using Prometheus, Grafana, and Alert Manager
• Analyze logs using EFK Stack (Elasticsearch, Fluentd, Kibana) / Splunk
• Handle incident management (L1/L2), alerts, and escalations
• Perform Root Cause Analysis (RCA) and implement preventive measures
• Support scaling, rollouts, and rollback activities
• Work on Helm-based deployments and configuration management
• Ensure RBAC and access control compliance
• Coordinate with infrastructure teams for dependencies
• Maintain SOPs, runbooks, and incident documentation

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Must-Have Skills

• 5+ years of total experience with 3+ years in OpenShift/Kubernetes (Application Support)
• Strong hands-on experience in application deployment and troubleshooting on OCP
• Solid understanding of Kubernetes core objects (Pods, Deployments, Services, etc.)
• Experience in handling production incidents (L2 Support)
• Hands-on with monitoring tools: Prometheus, Grafana
• Experience with logging tools: EFK Stack / Splunk
• Hands-on experience with Helm
• Good understanding of Docker and container lifecycle
• Basic networking knowledge (DNS, TCP/IP in container environments)
• Strong Linux fundamentals and log analysis skills

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Core Tools & Technology Stack

OpenShift, Kubernetes (kubectl, oc), Docker, Helm, Prometheus, Grafana, Alert Manager, EFK Stack (Elasticsearch, Fluentd, Kibana), Splunk, Jenkins / GitLab CI, Linux (RHEL/CentOS/Ubuntu), Git, RBAC