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GirnarSoft
POS System Analyst/Application Engineer
GirnarSoft · posted 5 months ago
Bangalore
About the role
Experience and Skillset
Experience and Skillset
- Hands-on experience supporting enterprise retail POS systems, with strong expertise in Oracle Xstore across production and pre-production environments.
- Proven experience in POS application log analysis and comparison, including V21 vs V25 log comparisons, regression validation, and behavioral analysis during upgrades and releases.
- Strong experience designing, building, and maintaining Splunk dashboards and alerts for proactive monitoring of POS applications, integrations, and store operations.
- Advanced ability to write and optimize Splunk SPL queries for deep log analysis, troubleshooting, and operational reporting.
- Working knowledge of SQL queries for backend analysis, reporting, and database data cleanup activities, ensuring data accuracy and consistency.
- Experience monitoring and supporting TSE jobs, including job execution validation and issue identification.
- Exposure to identity and access integrations, including SailPoint, supporting access validation, provisioning processes, and audit requirements.
- Hands-on experience with payment and tax-free integrations, including Adyen and Global Blue, ensuring smooth transaction processing and compliance.
- Strong experience working on production issues, performing detailed root cause analysis (RCA), and collaborating with engineering and infrastructure teams to drive resolutions.
- Solid understanding of incident management processes, including issue triage, impact assessment, escalation, and post-incident documentation.
- Ability to perform basic application and environment troubleshooting using logs, monitoring tools, and system behavior analysis.
- Experience working with related retail platforms and tools such as EDGE, Xcenter, Xenvironment, Xservice, XMobile/MPOS, and enterprise system integrations.
Must-Haves
- 5+ years of hands-on techno-functional experience with Oracle Xstore POS (V21 & V25) in enterprise retail environments.
- 6+ years of strong experience supporting POS systems across production and pre-production environments.
- Proven expertise in V21 vs V25 log analysis, regression validation, and upgrade/release support.
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3+ years of hands-on Splunk and Datadog experience, including:
- Building dashboards and alerts.
- Writing and optimizing SPL queries.
- Troubleshooting POS and integration issues.
- Minimum 5 years of SQL experience for backend data analysis, reporting, and database cleanup.
- Experience monitoring and supporting TSE jobs in production.
- Hands-on experience with payment and tax-free integrations (Adyen, Global Blue).
- Working knowledge of identity and access management, including SailPoint.
- Strong experience handling production incidents, including root cause analysis (RCA).
- Solid understanding of incident management processes (triage, escalation, resolution).
- Experience using logs and monitoring tools for application and environment troubleshooting.
- Familiarity with retail platforms and tools such as EDGE, Xcenter, Xenvironment, Xservice, XMobile/MPOS.