Imaging, Build & Staging Technical Specialist (L2)

Imaging, Build & Staging – Technical Specialist (L2)

Job Posting ID
Job Title	Imaging, Build & Staging Technical Specialist (L2)
Band
Years of Experience	5+ Years
Country	Germany
Work Location	Klaus-Bungert Strasse 8-8a, 40468 Düsseldorf, Germany

Job Description

Resource will perform imaging, build and staging tasks for end user devices onsite, ensuring smooth functioning of the endpoint landscape. This role encompasses creation and maintenance of standardized system images, complete device preparation for deployment, asset tagging, testing and quality assurance, packaging and logistics, timely staging and dispatch, onsite installation at user locations, and strict adherence to SLA performance metrics.

Mandatory Skills Required

• Standard image management
• Device preparation for deployment
• Hardware inspection & preparation
• OS installation & configuration on devices
• Application/software loading on devices
• Device configuration
• Asset tagging & inventory updates
• Testing & quality assurance
• Packaging & logistics
• Staging & Dispatch coordination
• Onsite Installation skills
• Familiarity with Endpoint Management tools (e.g. MECM/SCCM, Intune)
• Understanding of EUC operations and service delivery metrics
• Printer certification
• Fluent in German and English languages

Roles and Responsibilities

• Manage the creation and maintenance of standardized system images to ensure consistency and compliance
• Perform complete device preparation for deployment (hardware inspection, OS installation, application loading, device configuration)
• Conduct Printer certification (New and Refresh)
• Carry out asset tagging and maintain inventory records
• Execute testing and quality assurance on prepared devices
• Package devices and coordinate logistics for staging and dispatch
• Ensure timely staging and dispatch as per SLA (≥ 95% within 5 business days & 98% Staging Quality pass rate)
• Perform onsite installations at customer/user locations efficiently (≥ 95% within 5 business days)
• Collaborate with other EUC teams and customers to resolve issues and support end users
• Maintain accurate documentation of processes, issues, and resolutions
• Support expedited requests and adhere to defined delivery timelines
• Report status and escalate issues per defined RACI framework
• Assist with Asset Management tasks if needed
• Contribute to continuous process improvement and knowledge sharing
• Able to speak fluently in German and English

Qualification

• B-Tech or equivalent bachelor’s degree (preferred)
• Relevant certifications in endpoint management or imaging technologies are a plus

This job is intended for candidates with experience and qualifications in the IT field.