Principal Consultant - Retail

Job Title: Principal Consultant – Retail

Purpose of the Position

The Principal Consultant – Retail will provide advisory, pre-sales, and competency development support for the retail practice in the areas of data, analytics, and AI . This role supports business growth by acquiring new clients and expanding existing accounts through a portfolio of current and emerging offerings.

The position is responsible for thought leadership, discovery and solutioning, proposal development, strategic advisory consulting, and capability building , including talent and expertise development. The role works closely with architects, pre-sales, sales, and cross-practice teams within a global delivery model.

Key Result Areas and Responsibilities

1. Consulting for New and Existing Clients

• Provide specialized advisory and consulting services for retail clients.

• Share relevant industry advisories and insights.

• Identify and address unmet client needs.

• Expand and manage client relationships while maintaining assigned utilization.

• Manage client expectations and ensure delivery excellence.

2. Offering Development and Management

• Identify gaps in existing retail solutions and develop business cases for new offerings.

• Guide the evolution of ideas into packaged and scalable solutions.

• Provide stewardship for solutions aligned with core competencies.

• Support pilot implementations of new offerings.

• Develop and refine implementation methodologies, processes, templates, and reusable assets.

3. Sales and Pre-Sales Support

• Support pre-sales efforts by engaging with prospects and customers.

• Conduct discovery workshops and solutioning sessions.

• Develop points of view, solution architectures, and scope definitions.

• Contribute to proposal development and partner engagement.

• Support sales and marketing enablement through domain and functional expertise.

4. Thought Leadership

• Build and share evidence-based thought leadership in the retail domain.

• Contribute through professional social media, blogs, white papers, webinars, industry events, and conferences.

5. Organizational and Practice Development

• Contribute to practice strategy and growth initiatives.

• Share knowledge and build domain and technical expertise across teams.

• Mentor and nurture talent.

• Support capability development, offering evolution, and corporate initiatives as assigned.

Work and Technical Experience

Essential Skills

• Strong consulting experience with new and existing retail clients.

• Proven ability to identify client needs and expand relationships.

• Experience in developing, packaging, and maintaining retail-focused solutions.

• Hands-on involvement in pre-sales, discovery, solutioning, and proposal development.

• Demonstrated thought leadership through industry content and forums.

• Strong understanding of the retail domain with expertise in data, analytics, and AI solutions .

• Ability to create implementation methodologies and reusable frameworks.

• Excellent communication and presentation skills.

Desirable Skills

• Familiarity with sales enablement and marketing strategies.

• Experience working within global delivery and cross-functional team models.

Qualifications

• Bachelor’s degree in Computer Science, Engineering, or a related field

• MBA or equivalent qualification is an advantage

• Continuous learning demonstrated through certifications or relevant professional development

• Minimum 14+ years of overall IT experience