Network Service Lane

• Serve as L3 escalation point for complex WiFi and firewall incidents impacting production.                            
• Lead P1/P2 major incident bridges and ensure fast triage, RCA inputs, and service restoration.                            
• Manage and troubleshoot enterprise WiFi solutions including controller/AP health, RF optimization, and authentication.                            
• Administer and troubleshoot next‑gen firewalls including policy management, NAT, VPN, and threat analysis.                            
• Perform packet captures, log analysis, and deep-dive investigation for multi-domain issues.                            
• Execute high-risk changes with accurate MOPs, rollback steps, and post‑change validation.                            
• Monitor WiFi and firewall platforms using tools such as Prime, ClearPass, Panorama, or similar.                            
• Conduct performance tuning, capacity analysis, and periodic service health checks.                            
• Collaborate with TDT, TIM, NOC, security, vendors, and customer teams for service continuity.                            
• Maintain accurate SOPs, KEDB articles, configuration documents, and audit-ready records.                            
Skills and Qualifications                            
• Strong expertise in enterprise WiFi platforms (Cisco WLC, Aruba Mobility) and RF technologies (802.11 standards).                            
• Hands-on experience with next‑generation firewalls (Fortinet, Palo Alto, Cisco ASA/FTD).                            
• Good understanding of authentication (802.1X/RADIUS), NAC/ISE, VPN/IPSec, and security fundamentals.                            
• Knowledge of routing, switching, and network troubleshooting principles.                            
• Proficiency with monitoring tools and centralized management platforms.                            
• Excellent analytical, troubleshooting, and communication skills.                            
• Ability to lead technical bridges and manage high-pressure incident situations.                            
• Strong documentation discipline and adherence to ITIL processes.                            
• 7–12 years of WiFi/firewall/network operations experience in enterprise environments.                            
• Preferred certifications: CCNP (Wireless/Security), NSE4/NSE5, PCNSA/PCNSE, CWNP, ITIL Foundation.