Business Analyst – Collections & Recovery

Job Description – Business Analyst (BUS) – Collections & Recovery (CRWnp)

Role Overview

We are seeking an experienced Business Analyst (BUS) with strong domain expertise in Collections & Recovery to support the CRWnp (Collections & Recovery Workbench – next phase) initiative. The role will focus on translating high-level business requirements into detailed, low-level functional specifications , ensuring readiness for implementation and future scalability.

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Key Responsibilities

1. Requirement Engineering (Core)

• Break down high-level BUS requirements into:
  • Detailed functional specifications (L3/L4 level)
  • Process-aligned use cases and user stories
• Ensure end-to-end coverage across:
  • Pre-delinquency
  • Collections (soft & hard)
  • Recovery (legal / post-write-off)

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2. Process Documentation

• Document as-is and to-be processes for Collections & Recovery
• Create process models using Adonis
• Define:
  • Process flows
  • Decision points
  • Exception handling scenarios

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3. CRWnp Solution Alignment

• Map business requirements to CRWnp capabilities
• Identify:
  • Functional gaps
  • Enhancement opportunities
• Ensure readiness for future adjustments and scalability

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4. Stakeholder Management

• Collaborate with:
  • Business stakeholders (Collections, Recovery, Risk)
  • IT / Architecture / Delivery teams
• Conduct requirement workshops (German + English)

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5. Data & Functional Detailing

• Define:
  • Data requirements (DPD, customer, exposure, payments)
  • Business rules (segmentation, prioritization, escalation)
• Support integration with core systems (loan/CRM/payment)

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6. Testing & Validation

• Support:
  • UAT definition and execution
  • Scenario validation for collections flows
• Ensure requirements traceability (BRD → FSD → Test cases)