Key Responsibilities

1. Stakeholder Relationship Management

a. Acts as a trusted advisor for business for all new business demands requiring technology or operations enablement / solution
b. Prioritize business requests and co-create Business Roadmap with business segments
c. Supports Biz T&O Head for project pipeline, pre-project planning activities, QR prioritization
d. Supports effective business change by building relationships with business leaders, technology, and operational business partners

2. High-Level Solutioning

a. Develop high-level solution to illustrate feasibility of achieving target business outcomes
b. Align high-level solution with organizational technology roadmap and strategy, working in consultation with enterprise architecture and business technology services teams
c. Work effectively with business users and internal technology teams to ensure all aspects of the business requirement are defined and analysed
d. Initiate the implementation plan for Group T&O projects, including all activities that the business needs to do to prepare for new operational processes and technical components

3. Change Implementation Planning & Management

a. Undertake scoping and evaluation of new initiatives, defining overall considerations including scalability, maintainability, cost, operations, and technology principal risks to provide recommendations
b. Collaborate with cross-functional and technical teams including business analysts, solution architects, business technology services teams, and testing teams to define and clarify requirements
c. Work with business technology services teams on the smooth delivery of the solution
d. Review test scenarios, help plan and support user acceptance testing, and help address any issues, ensuring a strong business perspective on delivery of new operational and technical capabilities
e. Spot potential problems, recognize risk impact, and propose risk mitigation strategies

4. Managing RUN

a. Manage communication and regular updates to business stakeholders on critical production incidents and problems impacting customer and business operations
b. Conduct regular reviews with business on system stability, responsiveness, production incidents, and problem tickets, including identification of root causes
c. Track continuous improvement and ensure early identification and resolution of challenges impacting BAU systems
d. Monitor fulfillment of service levels between GTO and business segments and highlight required actions to close gaps where needed

5. Sustainable Improvements

a. Build a sustainable process for measuring benefits to ensure T&O resources are aligned to business initiatives delivering the highest ROI
b. Improve systems by studying current practices and designing modifications

Key Requirements

Job Requirements

Strong business domain knowledge in banking (Trade Finance)
Strong quantitative, analytical, problem-solving, and process design skills with ability to translate analysis into business solutions
Understanding of technology and operational processes across banking functions/departments
Resourceful team player
Familiarity with change management processes and project management fundamentals
Outstanding communication, influencing, negotiating, and persuasion skills
Passionate, diligent, and resilient individual with ability to thrive in ambiguity
Experience in scoping and evaluation, including scalability, maintainability, cost, operations, and technology risk assessment
Bachelor’s degree in engineering, business, finance, or equivalent
Minimum 5–8 years of relevant banking and/or consulting experience

Technical Skills

Adaptable, eager to learn, and a strong team player
Preferably with technical IT-related skills
Trade Finance prior experience is preferred