HR Director-Operations

Job Title: Director – HR Operations

Experience: 12+ Years (Preferred)
Employment Type: Full-Time

Job Summary

Seeking for an experienced and strategic HR Director – Operations to lead and manage end-to-end HR operations, ensuring seamless execution of HR processes, compliance, employee lifecycle management, and HR service delivery. The ideal candidate will play a key role in strengthening HR governance, optimizing HR systems, improving employee experience, and supporting business growth through effective HR operational excellence.

Key Responsibilities

Strategic HR Initiatives

• Partner with business leaders to define and implement strategic HR initiatives supporting company growth and workforce planning.
• Drive key HR transformation projects such as HR process optimization, policy restructuring, and HRMS improvements.
• Support organizational restructuring, change management, and new business expansion initiatives.
• Lead performance management systems including goal setting, appraisal cycles, and career development planning.
• Develop HR analytics dashboards and reports to provide actionable insights to leadership.
• Ensure HR policies and initiatives align with global best practices and company values.

Employee Engagement

• Design and implement employee engagement strategies to strengthen workplace culture and improve employee satisfaction.
• Drive engagement initiatives such as town halls, employee recognition programs, pulse surveys, and wellness programs.
• Work closely with leadership teams to ensure consistent communication and transparency across the organization.
• Analyze engagement survey feedback and define action plans to improve employee experience.
• Promote diversity, inclusion, and belonging initiatives aligned with company culture and business values.
• Lead initiatives to enhance employee retention and reduce attrition through proactive engagement planning.

Learning & Development (L&D)

• Create and execute a comprehensive Learning & Development roadmap aligned with business goals and talent needs.
• Identify skill gaps and implement upskilling/reskilling programs across functions.
• Develop leadership development programs for mid-level and senior leadership teams.
• Drive training initiatives such as onboarding training, compliance training, behavioral training, and functional skill-building sessions.
• Collaborate with internal stakeholders and external vendors to deliver high-quality training modules.
• Track training effectiveness through feedback, performance impact metrics, and continuous improvement initiatives.

Additional Responsibilities (HR Operations Support)

• Oversee HR operations including employee lifecycle management, onboarding, exits, payroll coordination, and HR compliance.
• Ensure accurate employee records and HR documentation management through HRMS systems.
• Support HR governance, audits, and statutory compliance requirements.
• Handle employee escalations and provide resolutions in collaboration with leadership.

Key Skills & Competencies

• Strong expertise in Employee Engagement and culture-building initiatives.
• Proven experience in Learning & Development program design and execution.
• Ability to drive HR strategy and transformation initiatives.
• Strong stakeholder management and leadership presence.
• Excellent communication and interpersonal skills.
• Strong analytical mindset with exposure to HR metrics and reporting.
• Experience in fast-paced environments such as SaaS, healthcare, digital platforms, or startups is preferred.

Qualifications

• MBA/PGDM in Human Resources or equivalent qualification.
• 12+ years of experience in HR Operations, Employee Engagement, L&D, and Strategic HR initiatives.
• Experience in managing teams and working with senior leadership is mandatory