Database Support Engineer

Database Support Engineer
DataOps
Location: KGSI (Bangalore)
Role Type: L1/L2 Support

Job Description
Provide L1/L2 support for database platforms across Gen1 and Gen2 environments, ensuring
system stability, timely incident response, and reliable operations in partnership with US-based
L3 support. Demonstrates ownership, accountability, and continuous improvement in day-to-day
operations.
Key Responsibilities
 Monitor database health and respond to alerts (performance, availability, failures)
 Triage and resolve common issues (failed jobs, slow queries, access issues,
data inconsistencies)
 Escalate complex issues with clear diagnostics and context
 Support databases across:
o SQL Server (ReplProd, reporting DBs)
o Amazon Redshift (Legacy & DataOps)
o MongoDB and Postgres (Gen2)
 Manage user access, roles, and permissions
 Ensure backup jobs complete successfully and support recovery when needed
 Follow and improve runbooks and standard procedures
 Coordinate with US L3 (Doug) and DataOps teams during incidents
Required Skills
 Strong SQL and basic query troubleshooting
 Experience with at least one: SQL Server, Postgres, MongoDB, or Redshift
 AWS Cloud Knowledge
 Understanding of database performance basics and access control
 Experience in production support (L1/L2)
Success Criteria
 Fast and accurate issue resolution
 Clear escalation to L3 with proper context
 Takes ownership of issues through resolution
 Identifies recurring issues and suggests permanent fixes
 Works effectively in a global team (US + India coordination)

 Improves stability and reduces repeat incidents