About the role

Title: Supervisor – IT Infrastructure - Network

Your Job
We are seeking a driven Supervisor – IT Infrastructure to support KT Infrastructure
Core Services in India. In this role, you will supervise infrastructure engineers,
enable reliable service delivery, and drive operational excellence across global
network and platform services.
This role focuses on people leadership, execution discipline, and continuous
operational improvement, while partnering with global service owners and peer
leaders to ensure Core Services are delivered reliably and predictably.

Our Team
The KT Infrastructure Core Services team delivers foundational network and
connectivity services that enable secure, resilient, and scalable access across Koch
businesses globally. The team supports platforms including cloud networking,
network security, transport, and application delivery, operating within a global,
followthesun model.
The Indiabased Core Services engineers play a critical role in daytoday operations,
incident response, and service stewardship, working closely with global peers and
service owners.

What You Will Do
 Supervise the performance, development, and daytoday execution of Core
Services infrastructure engineers. Ensure each engineer understands how
their work connects to team vision and business outcomes.
 Hire, develop, and retain contributionmotivated employees; actively coach and
support growth through feedback and development planning.
 Partner with global Core Services leaders, Product Owners, and peer
Supervisors to align responsibilities and operating expectations.
 Ensure consistent execution of incident, problem, and change management
processes across supported services.
 Act as an escalation point for operational issues; support incident coordination
and structured communications when required.
 Identify opportunities to improve reliability, automation, documentation, and
operational consistency.
 Support onboarding of new services and capabilities
into steadystate operations.

 Participate in postincident reviews and followthrough on remediation and
improvement actions.

Who You Are (Basic Qualifications)
 Experience leading or supervising IT infrastructure engineers in an
operational environment
 Strong working knowledge of infrastructure operations, including networking,
cloud, or security services
 Ability to coach, prioritize, and maintain execution discipline in a fastpaced
environment
 Clear verbal and written communication skills; effective collaborator across
teams and cultures
 Calm under pressure with a strong sense of ownership and accountability
 Experience working with incident and ticket management systems (e.g.,
ServiceNow)

What Will Put You Ahead
 Prior experience supervising teams in a global or 24x7 operations model
 Familiarity with ITIL practices (Incident, Problem, Change Management)
 Experience driving operational improvements, automation, or standardization
 Exposure to cloud networking, SDWAN, network security, or global transport
services

At Koch companies, we are entrepreneurs. This means we openly challenge the
status quo, find new ways to create value and get rewarded for our individual
contributions. Any compensation range provided for a role is an estimate determined
by available market data. The actual amount may be higher or lower than the range
provided considering each candidate’s knowledge, skills, abilities, and geographic
location. If you have questions, please speak to your recruiter about the flexibility
and detail of our compensation philosophy.
Hiring Philosophy
All Koch companies value diversity of thought, perspectives, aptitudes, experiences,
and backgrounds. We are Military Ready and Second Chance employers. Learn
more about our hiring philosophy here.
Who We Are

As a Koch company, Koch Capability (KC) creates solutions spanning technology,
human resources, finance, project management and anything else our businesses
need. With locations in India, Mexico, and the United States, our employees have
the opportunity to make a global impact.
Our Benefits
Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial,
and emotional strength focusing on overall wellbeing so you can focus on what
matters most. Our benefits plan includes medical, dental, vision, flexible spending
and health savings accounts, life insurance, ADD, disability, retirement, paid
vacation/time off, educational assistance, and may also include infertility assistance,
paid parental leave and adoption assistance. Specific eligibility criteria is set by the
applicable Summary Plan Description, policy or guideline and benefits may vary by
geographic region. If you have questions on what benefits apply to you, please
speak to your recruiter.
Equal Opportunities
Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, all offers of employment are conditioned upon
successfully passing a drug test. This employer uses E-Verify. Please visit the
following website for additional information:
http://www.kochcareers.com/doc/Everify.pdf