Business System Analyst

Our Team

 The Time and Attendance HR Technology team is a collaborative and diverse group of individuals who support the time and attendance applications for companies across Koch. We provide value to Koch by transforming the user experience, eliminating manual processes, and providing accurate time records for employees’ pay. Members of this team work together to advance our processes, initiatives, vision, and strategy. Members of our team are interested in expanding their knowledge of the system while working to support customers through issue tickets and configuration projects.

 What You Will Do:  

• Collaborate effectively with others to accomplish shared objectives and respond constructively to situations and feedback.
• Contribute effectively within an Agile-focused setting.
• Conduct system maintenance and configuration for time and attendance solutions.
• Gather and document requirements from customers and stakeholders, providing options and recommendations for solutions through clarification and effective communications with customers and stakeholders.
• Develop comprehensive test scripts to ensure thorough testing coverage of all new features and functionalities.
• Perform User Acceptance Testing (UAT) to validate configurations and enhancements meet business needs and specifications.
• Responsible for resolving, stabilizing, and documenting complex cases related to Global/Enterprise HR technology, including troubleshooting, root cause analysis, and addressing system gaps.
• Share, acquire, and document knowledge, present and carry out well-designed experiments, and explore ways to challenge or improve existing processes and Agile practices.
• Quickly learn, think critically, and apply new knowledge to further the team's goals. Design, configure, test, and implement global time and attendance platform technologies and processes.
• Utilize expertise in time and attendance systems and business processes to support internal customers and offer recommendations for optimal system use to meet business needs.
• Investigate, identify, and resolve escalated user issues and system discrepancies; collaborate with vendor support to track and escalate issues when necessary.
• Ensure application changes are thoroughly tested and successfully deployed into the production environment using a specified SDLC process.
• Willing to travel based on projects and clients as needed.  

Who You Are (Basic Qualifications):  

• With significant experience spanning 3 to 6 years, consistently demonstrates the ability to lead and execute projects independently with minimal supervision.
• Strong ability in conceptual thinking, analysis, and problem-solving.
• Exceptional skills in interpersonal communication, collaboration, and facilitation.
• Effectively collaborates within cross-functional teams to ensure timely execution of project or product deliverables.
• Proven experience in leading system implementations or upgrades, from initial planning to post-launch, including documenting requirements, configuring systems, supporting testing, and managing support stabilization. Possesses advanced experience in time and attendance software such as UKG WFM (Ultimate Kronos Group), UKG Pro WFM, or Dayforce WFM, including hands-on involvement in implementing software or hardware enhancements.
• Skilled in managing, prioritizing, and working on multiple issues and projects concurrently.
• Proficient in engaging with customers to gather requirements, define business objectives, write user stories and assess technical feasibility.

 What Will Put You Ahead:  

• Experience with SQL, Generative AI, or other low code automation tools.
• Leading and providing solutions for global customers.
• Knowledge of ITIL including IT implementation methodologies (SDLC, Agile, etc.) or equivalent IT service management training & experience.
• Experience working in a product team and in an Agile methodology.
• Experience using a service ticketing system, such as ServiceNow.