About the role

Supervisor – IT Infrastructure - Network

Your Job

We are seeking a driven Supervisor – IT Infrastructure to support KT Infrastructure Core Services in India. In this role, you will supervise infrastructure engineers, enable reliable service delivery, and drive operational excellence across global network and platform services.

This role focuses on people leadership, execution discipline, and continuous operational improvement, while partnering with global service owners and peer leaders to ensure Core Services are delivered reliably and predictably.

Our Team

The KT Infrastructure Core Services team delivers foundational network and connectivity services that enable secure, resilient, and scalable access across Koch businesses globally. The team supports platforms including cloud networking, network security, transport, and application delivery, operating within a global, follow‑the‑sun model.

The India‑based Core Services engineers play a critical role in day‑to‑day operations, incident response, and service stewardship, working closely with global peers and service owners.

What You Will Do

Supervise the performance, development, and day‑to‑day execution of Core Services infrastructure engineers. Ensure each engineer understands how their work connects to team vision and business outcomes.
Hire, develop, and retain contribution‑motivated employees; actively coach and support growth through feedback and development planning.
Partner with global Core Services leaders, Product Owners, and peer Supervisors to align responsibilities and operating expectations.
Ensure consistent execution of incident, problem, and change management processes across supported services.
Act as an escalation point for operational issues; support incident coordination and structured communications when required.
Identify opportunities to improve reliability, automation, documentation, and operational consistency.
Support onboarding of new services and capabilities into steady‑state operations.
Participate in post‑incident reviews and follow‑through on remediation and improvement actions.

Who You Are (Basic Qualifications)

Experience leading or supervising IT infrastructure engineers in an operational environment.
Strong working knowledge of infrastructure operations, including networking, cloud, or security services.
Ability to coach, prioritize, and maintain execution discipline in a fast‑paced environment.
Clear verbal and written communication skills; effective collaborator across teams and cultures.
Calm under pressure with a strong sense of ownership and accountability.
Experience working with incident and ticket management systems (e.g., ServiceNow).

What Will Put You Ahead

Prior experience supervising teams in a global or 24x7 operations model.
Familiarity with ITIL practices (Incident, Problem, Change Management).
Experience driving operational improvements, automation, or standardization.
Exposure to cloud networking, SD‑WAN, network security, or global transport services.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Hiring Philosophy

All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy here.

Who We Are

As a Koch company, Koch Capability (KC) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, and the United States, our employees have the opportunity to make a global impact.

Our Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter.

Equal Opportunities

Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, all offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please visit the following website for additional information: http://www.kochcareers.com/doc/Everify.pdf