Openstack - Sr. Manager | 5 Days WFO

Openstack Administrator L2

Job Title:	Openstack Administrator L2
Band:	A2/E3
Location:	Noida (Onsite)
Job Type:	Full Time (FTE)

Job Summary:

Lead India's Cloud Revolution & Operate at Hyperscale: Join Airtel's New Platform Operations Team!

Airtel is making a strategic leap, launching its own hyperscale cloud service in India. We're building an elite Platform Operations team to be the custodians of this vital infrastructure, delivering unmatched operational excellence from day one.

This role places you at the helm of overseeing a sophisticated and large cloud infrastructure built on cutting-edge technologies. You will be instrumental in creating a world-class core system that guarantee the availability, performance, security, and scalability of our sovereign cloud services, leveraging Airtel's robust network connectivity, extensive infrastructure backbone and deep enterprise relationships.

An L2 OpenStack Engineer is responsible for the advanced support, maintenance, and optimization of OpenStack cloud environments, focusing on compute, storage, and networking components, ensuring 24/7 seamless platform operations.

We are looking for seasoned operations professionals with a passion for running resilient, secure, and highly performance distributed systems. If you are passionate about the challenge of running infrastructure at a gigantic scale while delivering world-class service delivery for a hyperscaler, Airtel Cloud offers a unique opportunity. Come build and run the future with us!

Key Roles & Responsibilities:

Infrastructure Management

• Provide Tier II/III support and troubleshooting for OpenStack cloud infrastructure issues escalated from L1 teams.
• Manage and maintain OpenStack components including Nova (compute), Neutron (networking), Cinder (block storage), Glance (image service), Swift (object storage), Horizon (dashboard), Ceilometer (telemetry), and Heat (orchestration), Service Telemetry Framework (STF).
• Deploy and configure virtual machines (VMs), containers, and bare metal servers using OpenStack Ironic.
• Monitor cloud performance, analyze logs, and resolve bottlenecks or failures.
• Collaborate with sysadmins, DevOps, and engineering teams to integrate OpenStack with other infrastructure and automation tools.
• Implement and maintain network services using Neutron, including virtual networking, VLANs, VXLANs, and SDN plugins like Open vSwitch (OVS).
• Manage storage backends and volumes via Cinder and object storage via Swift.
• Assist in capacity planning, scaling, and patch management of the OpenStack environment.
• Expertise in virtualization technologies such as KVM, libvirt, and container orchestration.
• Experience with bare metal provisioning using OpenStack Ironic.
• Experience with software-defined networking (SDN) and Open vSwitch.

Monitoring and Troubleshooting

• Monitor cloud infrastructure performance and resource utilization using OpenStack telemetry (Ceilometer), Service Telemetry Framework (STF).
• Identify and escalate issues related to storage, or network failures.
• Provide Tier 2 support by resolving basic incidents and service requests.
• Collaborate with senior engineers to troubleshoot complex problems and implement fixes.

Incident & Problem Management

• Log and track incidents and service requests using ITSM tools, ensuring timely resolution and communication with stakeholders.
• Document troubleshooting steps and resolutions to contribute to the knowledge base.
• Participate in root cause analysis for recurring incidents, providing input to senior engineers.

Change and Configuration Management

• Follow established change management procedures for implementing approved changes to server configurations, ensuring minimal disruption to services.
• Document all configuration changes and updates accurately for compliance and audit purposes.

Security & Compliance

• Apply basic security best practices, including regular updates, antivirus checks, and adherence to company security policies.

Technical Skills and Competencies:

Automation and Scripting Support

• Developing and maintaining automation scripts for routine cloud management tasks.
• Support configuration management tools like Ansible, Puppet, or Chef for deployment consistency.
• Hands on experience on cloud software deployments, with a focus on continuous integration and deployment using GitHub, Jenkins, and Maven.
• Basic knowledge in object Python and C++ object oriented programming (OOP) concepts.
• Help automate provisioning and scaling of resources, including containers and virtual machines.

Networking and Storage:

Strong understanding of advanced networking concepts (VLANs, routing, firewalls, load balancing) and enterprise storage technologies (SAN - FC/iSCSI, NAS - NFS/CIFS, Object Storage - S3) and their impact on backup performance and design.

Databases and Applications:

Experience designing backup strategies for critical enterprise applications and databases (e.g., Oracle, Mongo, SQL Server, SAP HANA, NoSQL).

Security Principles:

Strong understanding of security concepts (encryption, key management, access control, vulnerability management) applied to data protection.

Core Competencies:

Robust Foundation in Core Cloud Computing Principles:

Exhibits a strong theoretical and practical understanding of IaaS, PaaS, SaaS, Compute, Storage, Networking, Security, Databases, and Serverless architectures. Demonstrates a proactive stance towards acquiring knowledge of new cloud services and technologies, actively seeking opportunities to optimize processes, enhance tooling, and improve system reliability. Experience in cloud platforms (AWS, Azure, GCP) is a plus.

Systematic and Data-Driven Technical Diagnostics and Remediation:

Employs a methodical and rigorous approach to identify, diagnose, and resolve technical challenges within distributed systems. Leverage data analysis of logs, performance metrics, and system behavior to pinpoint underlying root causes.

Commitment to Operational Excellence and Process Adherence:

Demonstrates a strong commitment to following established operational procedures, including incident, change, problem, and release management in alignment with ITIL frameworks. Exhibit comprehensive understanding and practical application of the incident lifecycle, encompassing systematic procedures for identification, containment, eradication, recovery, and post-incident analysis. Proficient in using enterprise-grade monitoring tools (e.g., Prometheus, Grafana, Zabbix, SolarWinds, ELK) and ITSM/ticketing systems (e.g., ServiceNow, Jira) for proactive incident detection, alert management, and streamlined issue resolution workflows.

Exceptional Communicator and Collaborative Team Player:

Demonstrates mastery of English communication, both written and verbal, alongside exceptional interpersonal skills that facilitate strong working relationships. Drive effective collaboration and teamwork across diverse engineering teams to achieve shared goals.

Ability to Thrive in a Dynamic Support Environment:

Exhibits the flexibility and commitment required to work in a 24/7 support model, including rotational shifts and on-call responsibilities.

Experience in Infrastructure and Procedural Documentation:

Proven ability to create and maintain comprehensive documentation for infrastructure, operational procedures, and incident resolutions.

Qualifications:

• Overall, 7-10 years of progressive experience with 5+ years' experience in RedHat Openstack platform.
• Bachelor's or master's degree in computer science, Information Technology, or a related field.
• Red Hat Certified Engineer (RHOSP) in Cloud Infrastructure or equivalent certification.
• Public Cloud Professional level certification.

© 2023 Airtel. All rights reserved.