Network Account Manager (NAM)

ROLES & RESPONSIBILITIES:
Basic Deliverables:
•         Understanding of Network architecture of the assigned customers.
•         Solutions provided by Airtel & competitors to the customer.
•         Customer expectations from the solutions.
•         Coordination with Technical stakeholders in customers’ organization.
•         Ensures “right health” of all critical & high value solutions.
•         Insights to planning for configuring solutions basis customer’s requirements.
•         Single point of contact for the customer for technical engagements.
•         Technical expert and enabled with all tools.
•         Handling the customer escalation and provide the solution timely.
•         Good Communication, Analytical & Liaising skill to manage the partner and get
them convince through the logical inputs.
•         Measurement of the all KPIs & Performances of the all Lease partners as per the
agreement.
•         Hands on experience on MS Excel & PowerPoint to present the team/function
performance.
•         Key Learner and innovative mind set to convert the manual jobs to automate
through Tools.
•         Auditing the work performance of the team and appraise subordinates.
REQUIRED SKILLS:
•         In – Depth knowledge of IP
•         In-depth knowledge of IP,MPLS,SDWAN,Routing & Switching.
•         Expert level of working experience with P2P & P2MP Services, EoSDH, Layer 0
/ Layer 1 Core network, ASON, MoT, QoS, Traffic Engineering, Multicast, QoS, RSVP.