Supervisor - APAC

Your Job

The Supervisor – Singapore & Philippines Payroll Operations is responsible for overseeing end-to-end payroll execution, ensuring accurate, timely, and compliant payroll processing for the Singapore & Philippines employee populations. This role provides day-to-day leadership to the payroll team, resolves complex operational issues, strengthens process controls, and partners closely with Business HR, Finance, and other internal HR Solutions teams. The supervisor plays a critical role in building operational excellence, improving customer experience, and driving process improvements across both locations.

 

What You Will Do

• Lead and supervise the Singapore and Philippines payroll operations team, ensuring high-quality execution of all payroll activities.
• Oversee the end-to-end payroll lifecycle, including validations, inputs, reconciliations, statutory compliance, approvals, and disbursements.
• Ensure payroll processing adheres to local Singapore & Philippines’ regulations, internal controls, audit requirements, and company standards.
• Serve as the primary escalation point for payroll issues, customer concerns, and process discrepancies.
• Partner closely with HR Operations, Business HR, Finance, and Compliance teams to address payroll queries and resolve exceptions.
• Support customer engagements and ensure SLAs and quality metrics are consistently met.
• Drive continuous improvement initiatives and automation opportunities in collaboration with internal teams.
• Mentor, coach, and develop team members to build technical depth and improve performance.

Who You Are (Basic Qualifications)

• Bachelor’s degree in business, Accounting, HR, or a related field.
• 8+ years of payroll experience, with 4+ years in a supervisory or senior role.
• Strong knowledge of Singapore and/or Philippines payroll regulations, statutory requirements, and payroll operations.

What Will Put You Ahead

• Prior experience supervising payroll teams in a shared services or multi-country environment.
• Deep understanding of Singapore & Philippines’ labor laws, statutory contributions, and compliance requirements.
• Hands-on experience with payroll platforms (e.g., ADP, Workday, SAP, Paymaster or equivalent).
• Strong stakeholder management skills with the ability to engage with HR, Finance, and customer leadership.
• Proven ability to manage tight deadlines, high-volume periods, and complex payroll scenarios.
• Experience in process optimization, quality control, and audit readiness.
• Strong analytical skills, especially with payroll data and reporting.