About the role

Title: Connectivity - Service and Ops Lead

Experience: 15+ years

Location: Noida

Job Description

POSITION SUMMARY:
NXP Semiconductors is seeking a seasoned Network Operations Lead to oversee and drive the operational excellence of its Global Connectivity infrastructure, including LAN, WAN, WiFi, On-Prem/Cloud Networking, Firewalls, DDIN, DNS, and Load Balancing. This role is pivotal in ensuring seamless connectivity across NXP’s global footprint and will be based in India, supporting the strategic Operations/Expansion of our Global Network Ecosystem.
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Key Responsibilities:
• Lead day-to-day operations of NXP’s global network infrastructure, ensuring high availability, performance, and security.
• Manage incident, change, and problem resolution processes in alignment with ITIL standards.
• Collaborate with Managed Service Providers (MSPs) to ensure SLA adherence and continuous service improvement.
• Act as a liaison between Global Business Groups, On-Site Support Leads, and Infrastructure Engineering Teams to align network operations with business needs.
• Oversee the health and performance of LAN/WAN (MPLS, SD-WAN)/WiFi networks, cloud and on-prem connectivity, firewalls, DDIN, DNS, and load balancing systems.
• Support data center operations, including network security, compliance, and capacity planning.
• Contribute to strategic initiatives such as network security platform unification, data center rationalization, and next-gen WiFi upgrades.
• Participate in M&A integrations and new site/lab builds, ensuring network readiness and scalability.
• Utilize tools like ServiceNow, Splunk, and Observo for proactive monitoring, incident tracking, and performance analytics.
• Drive improvements in MTTR, First Time Resolution, and First Contact Resolution metrics.
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Qualifications:
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• 15+ years of experience in network operations, with at least 5 years in a leadership role.
• Proven expertise in managing global network infrastructure across LAN, WAN, WiFi, cloud, and security domains.
• Strong understanding of ITIL processes and experience working with MSPs.
• Excellent communication and stakeholder management skills across geographies and functions.
• Hands-on experience with Cisco networking platforms (routers, switches, wireless controllers).
• Experience with Palo Alto Networks/Fortinet/Cisco firewalls and security appliances.
• Proficiency with F5/Avi load balancers and application delivery controllers.
• Knowledge of AWS and Azure cloud networking and hybrid connectivity.
• Experience with ServiceNow for ITSM and operational workflows.
• Proficiency with Splunk for log analysis and network performance monitoring.
• Familiarity with Network Monitoring Tools such as SolarWinds, Observo, or equivalent platforms.
• Experience with DNS/DDI solutions and secure mobile access technologies.
• Hands-on expertise with:
o Firewall Platforms like: Palo Alto Networks, ZScaler, Fortinet, Cisco Firewalls
o Cloud Security: AWS and Azure firewall services, cloud-native security controls
o Networking Technologies like MPLS, SD-WAN, WiFi, LAN, DNS, Load Balancing, Protocols/Debugging/ Troubleshooting
o Automation Tools: Terraform, Ansible, Python scripting for firewall automation
o Security Capabilities: DLP, CASB, Zero Touch, CNAAP, URL Filtering, SaaS Security, AI Edge Security, AI Ops, Advanced Threat Protection
o Monitoring & ITSM Tools: Splunk, ServiceNow, SolarWinds, Observo