Lead Transport Experience- GM

Lead – Transport Performance

Accountable for national-level transport performance, availability, and capacity governance of Airtel’s Transport networks.

The role ensures process digitization and Automation, Ensure high uptime, optimal utilization, and superior customer experience across Transport, Home, Cache, and Peering domains, through strong performance discipline, proactive capacity management, and effective leadership of Circle teams.

Key Skills & Competencies

Deep expertise in Transport, IP/MPLS, Fiber, Microwave, and Broadband networks, Strong understanding of ISP, MPLS, OTN networks, Cache & peering architecture, OLT and access network performance.

Proven ability to manage large-scale, multi-circle operations, Strong analytical, RCA, and problem-solving skills. Excellent stakeholder communication and leadership capabilities.

Experience & Qualification

15+ years of experience in telecom transport / network performance roles, Prior experience in national or multi-circle performance leadership preferred, Engineering degree in Electronics / Telecom / Networking (or equivalent).

Key Responsibilities

1. Transport Network Performance & Availability

Own end-to-end transport performance across Core, Aggregate, Access, and ISP layers.

Ensure adherence to defined SLA, KPI, and QoS benchmarks.

Monitor and drive improvements for: Critical POPs integration, services offloading and performance.

Identify congestion points, single points of failure, and latency hotspots.

2. Capacity & Utilization Management

Proactively track and control:

• High-utilized rings / Linear Rings / Microwave (M/W) link utilization and availability
• Backbone, aggregation, and last-mile transport links

Work closely with Planning teams to expedite capacity augmentations, optimize topology and integration points, reduce long-distance fiber dependencies.

3. Home Broadband OLT & uplinks Performance

Own Transport domain performance with special focus on:

• OLT uptime and stability, Drive reduction in chronic and recurring issues across access and transport layers.
• Linear and repetitive outage patterns, Short-duration outages impacting customer experience.

4. Cache & Peering Performance

Lead performance governance for: Cache nodes (Google, Akamai, Netflix, etc.), Peering and ISP interconnect links.

Ensure optimal cache hit ratio, low latency, and regional performance parity.

Coordinate with internal teams and external partners for:

• Cache expansion
• Traffic offload
• Issue resolution and trend correction

5. Performance Governance & Reporting

Define, track, and publish circle-wise and national performance dashboards.

Lead daily/weekly/monthly performance reviews with Circles and Leadership.

Drive RCA, corrective actions, and closure for: Major incidents, Repeated performance degradation.

6. Leadership & Stakeholder Management

Act as the single point of accountability for transport performance across circles.

Lead and mentor: Circle performance leaders / Direct reporters across transport and home domains.

Maintain strong coordination with: Planning / NOC / Deployment / Circle teams.

Present performance insights and risks to senior management.

7. Continuous Improvement & Automation

Drive automation and analytics for: Proactive fault detection, Predictive congestion alerts, Performance trend analysis.

Promote best practices, standardization, and design corrections across circles.

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