Sr Industry Specialist, PCN

JOB DESCRIPTION

POSITION NAME:	Sr Industry Specialist, PCN
DIVISION OR CORPORATE FUNCTION:	DSS
REVISION DATE:	06/29/2026
LOCATION:	India GTC - Bangalore
REPORTS TO:	Manager, Global Quality Systems, DSS
SUPERVISES:	N/A
CONTACTS:	Manufacturing plants / Local coordinators / Design centers and customers

PRIMARY PURPOSE:

Provide Coordination and facilitation support to Molex manufacturing plants and customers to ensure that PCN for customers are managed in accordance with Molex PCN policy and customer requirements.

DUTIES & RESPONSIBILITIES:

1. Act as Liaison for Customer and Molex Plants to address questions or concerns related to PCN completion. Ensure that all requirements for PCN approval are documented and managed directly with the PCN initiating location prior to submission to the customer.
2. Work with Plants and Design centers to collate, verify, and approve PCN qualification data before submission to customers, ensuring compliance with Molex PCN policy and customer requirements.
3. Provide special customer approval in SAP NetWeaver upon approval from customer.
4. Periodic PCN status update to customers.
5. Coordinate customer-specific PCN requirements and ensure consistent execution in alignment with Molex PCN policies and processes.
6. Facilitate alignment between Manufacturing Plants, Product Management, and customer stakeholders by tracking buffer stock planning, qualification activities, and transition readiness for manufacturing location transfers, tooling transfers, obsolete and other supply-impacting PCNs.
7. Review Customer Facing Documentation (CFD) for Customer compliance requirements and challenge Local Coordinators (LC) when revisions are required.
8. Evaluate Molex impacted parts against Customer Part number / Approved Vendor List (AVL) and coordinate with Customer teams to resolve discrepancies.
9. Prepare Customer-specific PCN templates and verify Impact Analysis Reports against customer impact lists received from stakeholders.
10. Conduct weekly follow-ups on submitted PCNs and track approval status.
11. Coordinate with Local Coordinators, Product Managers, and Change Coordinators to obtain complete customer PCN checklist information.
12. Develop and maintain regular PCN performance metrics and dashboards, including approval cycle time, customer response time, overdue actions, qualification status, and rejection trends.
13. Collaborate with the Global Account Management (GAM) team on strategic, urgent, or business-critical PCNs.
14. Ensure Horizon PCN Report is generated and shared to the customer in advance to notify them of upcoming changes.
15. Ensure PCN Qualification data and samples are shared to the customer while officially submitting the PCN’s.
16. Proactively identify gaps in Molex/Customer PCN process and drive internal improvements to enhance customer satisfaction & reduce PCN rejections.
17. Provide root cause analysis and internal improvements for any PCN rejections.
18. Drive PCN activities without major escalations, build a good rapport with customers.
19. Utilize internal PCN reports to ensure customers are notified of all change types that need to be notified as per their PCN procedure and process.
20. Support customer Quality Improvement Plan (QIP) by coordinating PCN-related actions, providing status updates, and tracking closure of customer commitments.
21. Lead PCN-related customer escalations and coordinate cross-functional actions to resolve approval delays and implementation barriers.
22. Understand & practice the KOCH PBM philosophy & guiding principles.

SCOPE:

Industry specialist for key Datacom & Specialty solutions customer.

EDUCATION:

REQUIRED:	B E/BTech Degree in Mechanical /Industrial Engineering or equivalent in related field
PREFERRED:	Knowledge of product change management, manufacturing process, Quality / problem solving tools, QMS (ISO 9001 and IATF 16949), APQP and PPAP

WORK EXPERIENCE:

REQUIRED:	8+ years’ experience in Quality Engineering / Product change notification or related engineering or Manufacturing field
PREFERRED:	Preferred experience as a PCN specialist, Component engineer, PCN coordinator, PCN Industry specialist, AQP / Quality engineer

SKILLS & ABILITIES:

REQUIRED:	Strong organizational skill to anticipate, plan, organize and self-monitor workload. Good people skills for effective leadership and team facilitation. Solid Knowledge & understanding of metrology, GD&T, Quality reports (PPAP, first article report, Drop test report, Material reports, Process capability studies, etc…). Able to travel (domestic and international) 5% - 10%.
PREFERRED:	Working knowledge of electronic assembly, testing, molding, stamping, plating, and assembly processes. Quality System (ISO 9001 or IATF 16949).