Customer Change Management Lead (PCN)

Job Description - Sr. Industry Specialist – PCN

 

Description & Requirements

Your Job

Molex is seeking a highly motivated Sr. Industry Specialist – PCN to support Product Change Notification (PCN) activities by coordinating between customers, manufacturing plants, design centers, and internal stakeholders. This role plays a critical part in ensuring compliance with customer requirements, managing change notifications, and driving customer satisfaction through effective communication and process excellence.

Our Team

The DSS Quality Systems team supports global customer-facing Product Change Notification (PCN) activities, ensuring compliant implementation of product and manufacturing changes. Through strong cross-functional collaboration, the team helps enhance customer satisfaction, reduce business risk, and drive operational excellence.

What You Will Do

• Serve as the primary liaison between customers and Molex facilities for PCN-related activities.
• Review and validate qualification data, customer-facing documentation, and impact analysis reports prior to customer submission.
• Coordinate customer-specific PCN requirements and ensure adherence to Molex policies and processes.
• Track and manage PCN approvals, qualification activities, transition readiness, and implementation plans.
• Collaborate with Manufacturing Plants, Product Managers, Change Coordinators, and Global Account Management teams to resolve customer concerns and expedite approvals.
• Develop and maintain PCN metrics, dashboards, and performance reports.
• Drive root cause analysis and corrective actions for PCN rejections and escalations.
• Support customer Quality Improvement Plans (QIP) and strategic customer initiatives.
• Continuously identify opportunities to improve PCN processes and customer experience.
• Uphold Koch’s Principle Based Management (PBM®) philosophy and values.

Who You Are (Basic Qualifications)

• Bachelor's degree in Mechanical Engineering, Industrial Engineering, or a related technical discipline.
• 10+ years of experience in Quality Engineering, Product Change Notification (PCN), Manufacturing Engineering, or related fields.
• Strong organizational, planning, and stakeholder management skills.
• Knowledge of metrology, GD&T, PPAP documentation, First Article Inspection Reports, process capability studies, and quality reporting processes.
• Excellent communication and collaboration skills.
• Ability to travel domestically and internationally (5–10%).

What Will Put You Ahead

• Experience as a PCN Specialist, PCN Coordinator, Component Engineer, AQP Engineer, or Quality Engineer.
• Strong understanding of APQP, PPAP, Quality Management Systems, and product change management.
• Knowledge of ISO 9001 and IATF 16949 quality standards.
• Experience supporting global customers in manufacturing or engineering environments.
• Familiarity with electronic assembly, molding, stamping, plating, and manufacturing processes.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.