Subject Matter Expert - APAC Payroll Operations

Your Job

The Subject Matter Expert (SME) – Singapore & Philippines Payroll Operations is responsible for delivering accurate, timely, and compliant payroll processing for the Singapore and Philippines employee populations. This role provides deep technical expertise in end-to-end payroll execution, resolves complex operational issues, strengthens process controls, and partners closely with Business HR, Finance, and internal HR Solutions teams. The SME plays a key role in driving operational excellence, supporting customer experience, and enabling process and system improvements across both locations.

 

What You Will Do

• Execute and support the end-to-end payroll lifecycle for SG & PH, including validations, inputs, reconciliations, statutory compliance, approvals, and disbursements.
• Ensure payroll processing adheres to SG & PH regulations, internal controls, compliance & audit requirements, and company standards.
• Act as a operational escalation point for complex payroll issues, exceptions, and employee queries.
• Partner closely with HR Operations, Business HR, Finance, and Compliance teams to resolve payroll queries and ensure timely closure of cases.
• Support customer engagements and contribute to meeting SLAs and quality metrics consistently.
• Provide subject matter expertise during audits and compliance discussions.
• Support continuous improvement initiatives and automation opportunities in collaboration with the supervisor and internal teams.
• Maintain thorough and accurate documentation, including DTPs, process notes, and compliance checklists.
• Contribute to knowledge sharing and training within the team to enhance technical capability.

Who You Are (Basic Qualifications)

• Bachelor’s degree in Business, Accounting, HR, or a related field.
• 5–8+ years of strong payroll experience, including deep hands-on experience with SG and/or PH payroll operations.
• Strong knowledge of Singapore & Philippines payroll regulations, statutory requirements, and payroll processes.

What Will Put You Ahead

• Experience in shared services or multi-country payroll environments.
• Strong understanding of SG & PH labor laws, statutory contributions, and compliance requirements.
• Hands-on experience with payroll platforms (e.g., ADP, Workday, SAP, Paymaster or equivalent).
• Strong stakeholder management and communication skills, particularly with HR and Finance partners.
• Demonstrated ability to manage tight deadlines, high-volume cycles, and complex payroll scenarios.
• Experience in process optimization, controls strengthening, and audit readiness.
• Strong analytical skills, particularly with payroll data and reconciliations.