ServiceNow-ITOM

Job Description:
 5-8 years working with ServiceNow
 Expertise in ServiceNow system configuration
 Experience in dealing customer in B2B world
 Experience with SLA measurement, reporting and maintenance
 Experience in system patching and major upgrades
 Experience in maintaining performance of the system
 Good communication and interpersonal skills to handle support framework with ServiceNow
product
 Experience in system hygiene and logs analysis
 Well versed with CMDB configurations and CSDM 4.0 Framework
 Experience in Generative AI and its application
 Experience working in Agile environment
 Developing Configuration item relationships for Business Capabilities, Information Objects,
Business Applications, and Application Services
 Hands-on Experience in developing Service Catalogs, Service Portal , Flow designer
 Experience in integration with any 3rd party tool/application using web-services
(REST/SOAP) or any other methodology like JDBC, etc.
 Working knowledge of integrating SPM/APM with other modules including ITSM and Major
incident Management
 Experience with programming languages and databases including HTML, CSS, JavaScript,
AngularJS
 Technical knowledge of various phases of applications, understanding the business or app
functions
 Expertise in Reporting. Building custom Reports and Dashboards in ServiceNow for various
modules
 Create Configuration Management policies and procedures for tracking IT assets and
licensing
 Experience in configuring and enhancing all aspects of ServiceNow (Workflow, UI Action, UI
Policies ,Data Policy , client script, Business rule)
Key Skills :
Mandatory – ServiceNow Analyst, ITOM, ITSM
Good to have – Configuration management, CSDM, Service Mapping, Gen AI