ServiceNow - ITOM

Job Description

We are looking for a highly skilled individual with 5-8 years of experience working with ServiceNow. The ideal candidate will demonstrate expertise in various service management functions and technical proficiency in the ServiceNow platform.

Key Responsibilities:

• Expertise in ServiceNow system configuration.
• Experience in dealing with customers in a B2B world.
• Experience with SLA measurement, reporting, and maintenance.
• Experience in system patching and major upgrades.
• Experience in maintaining the performance of the system.
• Good communication and interpersonal skills to handle the support framework with the ServiceNow product.
• Experience in system hygiene and logs analysis.
• Well-versed with CMDB configurations and CSDM 4.0 Framework.
• Experience in Generative AI and its application.
• Experience working in an Agile environment.
• Developing Configuration item relationships for Business Capabilities, Information Objects, Business Applications, and Application Services.
• Hands-on experience in developing Service Catalogs, Service Portal, and Flow designer.
• Experience in integration with any third-party tool/application using web services (REST/SOAP) or any other methodology like JDBC, etc.
• Working knowledge of integrating SPM/APM with other modules including ITSM and Major Incident Management.
• Experience with programming languages and databases including HTML, CSS, JavaScript, and AngularJS.
• Technical knowledge of various phases of applications, including an understanding of business or app functions.
• Expertise in reporting; building custom reports and dashboards in ServiceNow for various modules.
• Create Configuration Management policies and procedures for tracking IT assets and licensing.
• Experience in configuring and enhancing all aspects of ServiceNow (Workflow, UI Action, UI Policies, Data Policy, client script, Business rule).

Key Skills:

• Mandatory: ServiceNow Analyst, ITOM, ITSM
• Good to have: Configuration management, CSDM, Service Mapping, Gen AI

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