About the role

Overview

Based in Wichita, Kansas, Koch is one of the largest private companies in America. A diverse set of businesses and industries across the world, we work together to keep improving and exploring new ways to make life even better. With a presence in more than 50 countries, Koch companies employ about 120,000 people worldwide, with nearly half of those in the United States. Koch offers abundant opportunities to improve life’s most necessary things – like food, clothing, water, transportation and technology.

Final Round - F2F

Website

https://www.kochinc.com/

Industry

Holding Companies

Company size

10,001+ employees

6,016 associated members LinkedIn members who’ve listed Koch as their current workplace on their profile.

Headquarters

Wichita, Kansas

Specialties

Information Technology, Accounting, Finance & Tax, Operations & Manufacturing, Commercial & Marketing, Refining, Chemicals, Biofuels, Forest and Consumer Products , Polymers and Fibers, Technology, Electronics, Commodity Training, Energy, Glass, and Investments

What You Will Do

Drive end-to-end management of global operational claims including Short Weight, Quality, Light Load, Complaint, and Detention claims
Analyze claim documentation and shipment-related information to assess claim validity and determine resolutions
Collaborate with internal and external stakeholders across global operations to investigate and resolve claims effectively
Support claim settlement activities including calculations, approvals, recovery coordination, and credit processing
Identify recurring operational issues and recommend corrective actions to improve efficiency and reduce future claims
Ensure all claims are processed within established service levels, quality standards, and compliance requirements
Communicate investigation findings, recommendations, and resolutions clearly to stakeholders
Contribute to process improvement initiatives focused on enhancing operational service and customer satisfaction

Who You Are (Basic Qualifications)

Bachelor’s degree in any discipline
2–4 years of experience in claims handling within shipping, logistics, freight forwarding, maritime, or related industries
Experience using Microsoft Office applications including Excel, Word, and Outlook
Strong verbal and written English communication skills
Ability to work in rotational shifts based on business requirements

What Will Put You Ahead

Prior experience supporting global or US operations
Strong analytical, critical thinking, and problem-solving skills
High attention to detail with strong ownership and accountability
Ability to work effectively under pressure and manage multiple priorities
Experience working with operational documentation and claims investigation processes
Self-driven mindset with the ability to work independently and collaboratively
Flexible approach to supporting additional operational processes as needed

Claims Coordinator