PE / FE - Reinsurance Claims

Job Description

Reporting Matrix : Direct reporting to Operations Supervisor (Dubai head office)/ Xceedance management team with matrix management reporting to the Executive Director/ Head of operations

Position Summary

·          Responsible for managing all Claims activities of the account, including generating the corresponding closings.

·          Liaise with other team members internally to facilitate efficient and effective processing activities and services to Brokers and Clients.

·          Monitor key account activities and tasks throughout the claims lifecycle to promote complete and timely compliance with quality and regulatory- driven processes and procedures in accordance with company guidelines.

Responsibilities

·          Receive and Acknowledge Claims Request within 24 hours. Enter the request and update the status in kay9 system

·          Communicate and coordinate with RI and Source for completion of the request

·          Binder claims should be sent to Kausar (Kay International AMEA on behalf of…)

·          Always copy all correspondence to the share inbox i.e claims@kayint-amea.com for easy retrieve of mails

·          Adhere to the Claims KPI’s to achieve the targets. Follow-up Bi-monthly and monthly chaser to the clients and source/client

·          Before issuing Debit note QA must be completed by the checker. Priority to be given to Interim payment/ POA/ Cash call etc.

·          Coordinate internally for processing and resolution of client issues (i.e. accounting, claims) including follow-up and final resolution and provide information to the management and placement brokers, as necessary.

·          All documents should be stored in respective folders in Dropbox.

·          Perform other job-related duties as assigned