Analyst / Lead Analyst - Managed Processes

Company 

Aptia India 

Position/ Title 

Analyst - US Shift ( 5.30 pm to 2.30 am )

Profile Specifics 

Department 

US Health Benefit Administration Operations 

Location 

Gurugram 

Job Summary 

We are seeking a detail-oriented and proactive Analyst responsible for benefits operations, enrolments processing, participant/client support, data accuracy, and compliance management. 

Key Responsibilities 

·          Administer employee benefit plans including Medical, Dental, Vision, Life, Disability, FSA, HSA, EOI and Client specific Managed process reporting. 

·          Process and validate benefit enrolments, life event changes, terminations, and dependent updates. 

·          Manage participant inquiries and resolve benefits-related issues within established service levels. 

·          Review and maintain employee eligibility records and benefit data in administration systems. 

·          Ensure accurate processing of benefit transactions and data updates. 

·          Conduct audits and quality checks to maintain data integrity and compliance. 

·          Coordinate with clients, carriers, vendors, and internal teams to resolve discrepancies and operational issues. 

·          Support annual enrolment activities and special benefits projects . 

Required Skills and Experience 

Must-Have 

·          Good understanding of US H&B Domain. 

·          Experience working with benefits administration platforms and HR systems. 

·          Strong knowledge of Open enrollment processing, benefits operations, and participant support. 

·          Excellent verbal and written communication skills. 

·          Strong analytical and problem-solving abilities. 

·          Proficiency in Microsoft Excel, Outlook, and other MS Office applications. 

·          Ability to work independently as well as collaboratively within a team environment. 

. 

Experience 

·          Minimum 3+ years of experience in US Healthcare Benefits Administration. 

. 

Education 

• Any graduate degree or equivalent qualification from a reputable institute .