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Career Experts
Senior Manager - Insurance Operations (Lloyd's Underwriting)
Career Experts · posted 8 months ago
Gurugramoperations
About the role
Designation: Senior Manager - Insurance Operations Underwriting
Location:
Gurgaon, Haryana (Hybrid)
Position Overview
Xceedance seeks a seasoned Senior Manager to lead Lloyd's market
insurance operations, focusing on underwriting support, policy
administration, claims triage, and compliance for global re/insurers.
Oversee a large team (150+ FTEs) in offshore delivery, driving SLA
excellence, process optimization, and digital transformation in a
high-volume Lloyd's syndicate environment.
Key Responsibilities
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Manage end-to-end underwriting operations for Lloyd's syndicates: bordereaux processing, risk analysis, exposure compilation, premium calculations, and endorsements ensuring NAIC/Solvency II compliance.
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Lead 150+ team across shifts: recruitment, training, performance mgmt, capacity planning, and quality audits; foster continuous improvement via Six Sigma/Lean.
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Drive SLA adherence (>98%) for TAT, accuracy; conduct RCAs, implement automations (RPA/AI), and transition workflows from onshore.
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Collaborate with clients/underwriters on escalations, MIS reporting (Power BI/Tableau), and KPIs like cycle time, error rates, client NPS.
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Ensure regulatory compliance (Lloyd's LCOW, GDPR, FMIs); support audits, tech integrations (Guidewire/Duck Creek), and strategic initiatives for growth.