Policy Service

Job Description

Position Name: Policy Service

Location: Eastwood Manila, Philippines

Shift Time - 9 PM to 6 AM (PH time)

Working days - 5 days - Monday to Friday (Hybrid - 3 days from office 2 days from home)

Role Overview:

We are looking for detail-oriented professionals to join our US Insurance Operations team. The role involves handling submission processing and support activities across multiple lines of business — General Commercial Liability (CGL), Miscellaneous Professional Liability (MPL), Architects & Engineers (A&E), and Unsupported Excess. The role involves ensuring high-quality output, managing document filing, handling loss runs, and performing collection chaser activities, while maintaining strong coordination with onshore teams and underwriters.

Key Responsibilities:

• Review, validate, and process insurance submissions for various P&C lines.
• Perform document filing and ensure accurate storage of submission-related files.
• Manage loss run requests and maintain related trackers.
• Send collection chasers and follow up for pending items.
• Ensure accuracy, timeliness, and compliance with client-specific guidelines.
• Drive quality, productivity, and process improvements within the team.

Requirements:

• Bachelor’s degree (Commerce / Business preferred).
• 2 + years of experience in US Insurance Operations (Submissions, Policy Admin, or UW Support).
• Strong attention to detail and data accuracy.
• Good communication and Excel skills.
• Knowledge of CGL, MPL, A&E, and Excess lines preferred.

Relevant Experience: