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Career Experts
Associate Director - Practice Lead
Career Experts · posted 4 months ago
Gurugramoperations
About the role
Job Description – Director / Sr. Director Operations
Position Summary
Professional with diverse experience spanning Project Management, Process Transition, Customer & Stakeholder Management, Operational Excellence, and Team Engagement. Exposure in integrating, scaling, and optimizing business operations, leading strategic initiatives, and driving organization-wide change management with a strong focus on process efficiency and people development. Experience in leading large-scale operations, transitions, project management, and operational excellence initiatives across Insurance, Health & Benefits, Pension, and Shared Services domains supporting American clients.
Key Responsibilities
- Lead end-to-end operations for Health & Welfare Benefits, Life Insurance, Pension, Annuities, and related processes.
- Drive transition management, project execution, and operational excellence initiatives across business functions.
- Manage large delivery teams and ensure achievement of SLAs, quality, productivity, and client satisfaction targets.
- Lead process improvement, automation, transformation, and governance initiatives.
- Partner with global stakeholders, clients, technology, risk, and compliance teams to drive business goals.
- Manage budgeting, workforce planning, resource utilization, and operational performance.
- Drive employee engagement, talent development, and succession planning.
Required Skills
- Operations & Client Delivery Management
- Transition & Project Management
- Operational Excellence & Process Improvement
- Health & Benefits / Pension / Insurance Operations
- Lean Six Sigma & Governance Management
- Stakeholder & Team Management
- Automation & Transformation Initiatives
Preferred Qualifications
- MBA / PGDBM or equivalent
- PMP Certification preferred
- Lean Six Sigma Black Belt / Green Belt preferred
- CEBS certification is an added advantage
Experience
- 18+ years of experience in Insurance, Benefits Administration, Pension, or Shared Services operations
- Strong experience in transitions, project management, and operational excellence initiatives
- Experience managing large teams and American clients
- Exposure to offshore delivery models preferred