UK Pension Trainer

About Aptia

Founded to shape the future of pensions, health, and insurance solutions, Aptia is a leading professional services firm dedicated to simplifying complexity for businesses and individuals. It brings together cutting-edge technology and deep industry expertise to help organizations navigate an evolving landscape with clarity and confidence.

Aptia India delivers client-centric services to the business globally. You can learn more about Aptia on our website.

Job Description

Company: Aptia India

Position/ Title: Grade 3 & Grade 4 - Domain Trainer

Profile Specifics:

• Department: Learning & Development
• Location: Pune/Mumbai/Gurugram

Role & Responsibilities

Job Summary

We are looking for a Pensions Domain Trainer to independently deliver high-quality training for our UK pensions administration team. The ideal candidate will have hands-on experience in pensions operations, strong facilitation skills, and the ability to simplify technical topics for new joiners and colleagues who want to upskill or go for a relevant certification. While initial onboarding and guidance will be provided, the candidate is expected to independently manage the end-to-end training lifecycle—including facilitation, learner engagement, Q&A sessions, and training administration—within a few weeks of joining.

Key Responsibilities

Training Delivery

• Deliver structured training programs on UK pensions administration processes for new joiners and upskilling programs for existing employees.
• Conduct Q&A sessions and reinforcement sessions using practical examples from real cases.
• Stay updated on UK pension regulations and changes and reflect them in learning sessions where applicable.
• Facilitate virtual and/or classroom sessions covering pensions operations (joiners, leavers, retirements, transfers, etc.) with clarity and impact.

Training Administration & Coordination

• Manage training logistics including session scheduling, attendance tracking, learner assessments, and certification preparation coordination.
• Collaborate with senior trainers and content developers to enhance training materials based on delivery experience.
• Report training delivery status, learner progress, assessment scores, and key observations to the relevant stakeholders; flag any risks or support needed proactively.
• Collect feedback and share suggestions for improvement with the L&D team.
• Maintain training documentation, FAQs, and session-wise trackers.

Content Development & SME Support

• Provide subject matter expertise (SME) to instructional designers and learning developers for the creation of high-quality e-learning modules and other digital assets for the Pensions domain learning.
• Review the learning content to ensure technical accuracy, relevance, completeness, and alignment with latest UK pensions regulations.
• Offer insights and updates to support the continuous improvement of the learning material.

Must-have Training Skills

To be successful in this role, the following facilitation competencies are essential:

• Clarity of Communication: Ability to explain technical and regulatory concepts in simple, understandable language.
• Voice Modulation & Pacing: Effective verbal delivery with variation in tone, pitch, and pace to maintain interest.
• Command over English Language: Clear articulation, correct grammar usage, and professional vocabulary to ensure credibility and learner comprehension across UK-based processes.
• Learner Engagement: Use of questioning techniques, examples, scenarios, and digital tools to keep sessions interactive.
• Confidence & Preparation: Thorough command over session content, with readiness to address learner questions independently.
• Responsiveness & Patience: Addressing queries professionally while encouraging participation across knowledge levels.
• Continuous Improvement Mindset: Demonstrates a continuous improvement mindset, seeking better ways to enhance learning and delivery.

Required Skills and Experience

Must-Have

• 10 years of hands-on experience in UK pensions administration or a closely related process.
• Comfort with virtual platforms (Teams/Zoom) and basic presentation tools (PPT, whiteboard tools).
• Strong organizational skills for managing batch-wise logistics, learner data, and follow-ups.
• High accountability for independent training delivery after the initial support phase.
• Pensions Administration domain experience is a must.

Good-to-Have

• Exposure to CPC or APE content or certification (preferred but not mandatory).
• Experience coordinating or contributing to training content development.
• Familiarity with LMS tools or digital learning platforms.