Operations Manager / Director

ROLE PROFILE

Role title

Operations Manager/ Director

Function

Market Operations

Reporting

Director Global Market Operations

PURPOSE OF ROLE

Ensure World Class Service in Operations from the order placing to delivery to the customers, including products availability and distribution within Lead Market India and Scale markets associated with them. Improve and follow up on the delivery experience. Ensure alignment with financial KPls for Last Mile Distribution, cost optimization and close cooperation with other departments in the markets including Global functions to support the business. Implement Global strategies and projects in the markets, adjusted to the needs, in respective area. Align with markets Operations Steer function and strategic plans and functionality.   Maintain strong relationships with markets and local commercial functions.

Enable Oriflame Lead and Scale markets to increase sales by supporting the commercial strategy and securing high customer satisfaction via optimum distribution factors.

Lead the end-to-end management of third-party logistics (3PL) warehouse operations, ensuring service excellence, inventory accuracy, cost efficiency, compliance, and continuous improvement while supporting business growth.

KEY RESPONSIBILITIES

Market Transportation and Distribution

·          Lead the Market Transport and Distribution department. 

·          Develop tender processes and framework, incl. std. global template for contracts, governing model and supplier development. Secure and implement the right roles and responsibilities (markets)

·          Market operational tendering, auctioning and negotiation for Last-mile deliveries, line hauls, and shipments (road, sea, air, multimodal) in coordination with the Global /Market Procurement Team.

·          Transport budget and rolling estimate preparation, financial execution control (monthly), and budget review (Global and Local). Together with SC controlling, improve and develop cost and performance reporting.

·          Performance management – global KPI set-up, review (monthly) and benchmarking

·          Realize continuous improvement for the Global transport and distribution function.

·          Drive Delivery Experience improvements, especially Track and Trace and Notification upgrade, and courier channels development.

·          Drive lead time reduction and improve operational transportation transparency, performance, and communication process.

·          Work with the IT team to develop fast and seamless integration options with 3PLs.

·          Best Practice management (efficiency, process standardization, audits).

·          Market research, market innovation – consolidation and analysis.

·          Lead the design of the global last mile distribution network including rationalizing and simplifying the carriers’ setup. Align with Logistics network optimization projects.

·          Strategy and risk management development – standards, market development, competitors, utilities, legal and market requirements, customer demands

·          Support Global planning functions in Tactical planning

·          Support the Market Logistics team in x-functional projects and lead selected assignments.

·          Strategic development of warehouse function.

National/Regional HUB/RDC Management /3PL cooperation

·          Manage the operational relationship with third-party logistics (3PL) warehouse providers to ensure consistent service delivery and alignment with business objectives.

·          Oversee day-to-day warehousing operations performed by 3PL partners, including inbound, storage, inventory management, order fulfillment, and outbound distribution activities.

·          Monitor and drive performance against agreed Service Level Agreements (SLAs), Key Performance Indicators (KPIs), and contractual commitments.

·          Conduct regular business reviews with 3PL providers, ensuring performance issues are addressed and corrective action plans are implemented.

·          Act as the primary escalation point for warehouse-related operational issues and drive timely resolution.

·          Ensure inventory accuracy through effective control processes, cycle count programs, and physical inventory management.

·          Collaborate with Supply Chain, Customer Service, Transportation, Finance, Quality, and Commercial teams to ensure seamless execution of warehouse operations.

·          Lead continuous improvement initiatives with 3PL partners to enhance productivity, service levels, quality, and operational efficiency.

·          Identify and implement warehousing cost optimization opportunities while maintaining required service standards.

·          Review and validate 3PL operational and financial performance, including invoicing, cost management, and budget adherence.

·          Ensure compliance with company policies, regulatory requirements, quality standards, and health & safety regulations within 3PL facilities.

·          Coordinate and support audits, compliance reviews, and implementation of corrective and preventive actions.

·          Manage warehouse capacity planning and readiness to support business growth, seasonal demand fluctuations, and new product launches.

·          Being a role establishing and ensuring the execution of operational policies, standards and procedures.  Responsibilities include but are not limited to the management of warehouse processes, inventory control, cycle counts, or control of third-party logistics service deliverables.

·          Responsible for contract management with Third Party Logistics provider, input on contracts/tender/negotiations with close cooperation with procurement/legal.

·          Overall responsibility for on-time outbound and inbound to the markets and from the suppliers

·          Being responsible for establishing a point of contact concept for other stakeholders in terms of information about the status of inbound and outbound deliveries.

·          Implementation of Lean program management and roll out in all the regional     Hubs

·          Strategic development of warehouse functions

·          Lead regular follow-up on capacity analysis, risk mitigation and Business Continuity Plans 

·          Warehouse Management System and operations-related systems management.

·          Drive continuous improvement for the National/Regional Hub operations.

·          Financial Strategy/framework (budget, business review). Manage operations capex process review and approval 

·          Consulting & input to new product development (NPD), particularly in the sphere of packaging optimization

·          Support the Market Logistics team in x-functional projects, lead selected assignments on behalf of the whole Global Logistics team 

Performance review

·          Responsible for performance management – global KPI set-up, review (monthly), benchmarking and target setting. Drive operations productivity and quality improvements 

·          Manage operational management meetings, follow up on current issues

·          Manage costs review meetings, costs control and review

·          Attending Quarterly Business Review meetings with Third Party Logistics provider

Regulatory compliance   

·          Ensure full compliance in terms of Customs and other regulatory aspects

Projects

·          Act as a stakeholder for Global Operations projects for the Lead and scale Market

·          Attend project management meetings

·          Contribute and participate or follow up in relevant projects

Team management

·          Recruit new team members when needed to build an effective team   Overseeing new employees’ onboarding

·          Developing people. Ensure that employees are adequately prepared and trained to perform their duties; assist and encourage subordinates in developing their skills and self-confidence through coaching and regular and constructive feedback. Develop suitable replacements, including own successor

·          Monitor, review and evaluate the performance of individuals by the IPM process that provides an overall context and framework to encourage employee contribution and includes goal setting, feedback, and performance and capabilities development planning

·          Recognize and reward good results and initiative. Create an environment that encourages excellence, sharing best practices and that tight communication with different departments is done

·          Delegate responsibilities and decisions to empower people

SUCCESS FACTORS

Ability to understand market and global perspectives, operate under pressure, navigate chaalneging environments, challenge procedures, and perform with a strong execution profile.

SKILLS & KNOWLEDGE

A strategic thinker focused on the big picture, but still able to implement the small details that are important for the business. Concepts, long- and short-term strategies, capable of developing a vision or mission for the department

Supply Chain Knowledge

Knowledge and understanding of the logistics and planning in the FMCG area.

Negotiation skills

Strong ability to persuade through figures and facts, influence and explore positions and alternatives to reach outcomes that will gain acceptance of all parties and meet our strategic objectives

Analytical skills

Someone quick and accurate at handling numbers has relevant data at their fingertips, and who understands reports and can take proper decisions and make plans based on that.

Financial knowledge

Have an understanding of the budget process, being able to prepare financially solid business cases.

Problem-solving and critical-thinking skills

Be able to analyze the situation and to solve the problem using “out of the box” solutions

Leadership skills and knowledge

Know situational leadership, be able to develop the people and establish a team which will deliver results. Strong independent thinking.    

Communication

Comfortable in communicating and presenting facts and figures and conveying information to others in an effective manner; positive, clear and to the point

Systems Evaluation

Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

Cultural Sensitivity

Someone alert to different moods or environments, tolerant and understanding of them, and is liked and accepted by a range of people

QUALIFICATION & EXPERIENCE

·          English fluency is a must, and other languages as an advantage.

·          Minimum 7-10 years’ experience in Operations /Warehousing/Logistics with CEX focus

·          Strong negotiation skills

·          Preferred previous experience: Supply Chain Manager, Logistics Manager, Distribution Center Manager

·          Experience in cooperating with 3PL/4PL companies is must

·          Experience in direct selling or FMCG area or similar from an international company