D365 CE Techno-Functional Consultant

Job Description

D365 CE Techno-Functional Consultant

Presales | Solution Design | AI-Driven CRM

About Us

Alkemiz is a forward-thinking IT Consulting company dedicated to transforming enterprise IT and business landscapes through the power of AI. Our core values — Connect with Empathy, Commit to Excellence, and Create with Innovation — are the foundation of everything we do for our customers, employees, and communities. We are ISO 27001 certified and proudly partner with Microsoft, Databricks, and Boomi to deliver secure, scalable, and innovative digital solutions.

Role Overview

Location:	Sydney / Melbourne / Remote (Australia)
Employment Type:	Full-time / Contract

We are seeking a senior D365 CE Techno-Functional Consultant to join our growing Microsoft practice. In this role, you will bridge business and technology — leading presales engagements, shaping solution architectures, driving discovery workshops, and delivering end-to-end CRM implementations on Microsoft Dynamics 365 Customer Engagement. You will play a pivotal role in embedding AI-driven capabilities into client CRM solutions, leveraging Microsoft Copilot, Azure AI, and the Power Platform to deliver transformative outcomes.

This role suits a commercially astute consultant who is equally comfortable presenting to a C-suite audience and leading technical delivery teams — someone who brings both depth of D365 CE expertise and a forward-thinking approach to AI adoption in customer engagement.

Key Responsibilities

Presales & Client Engagement

• Lead and contribute to presales activities including RFP/RFT responses, solution demonstrations, and client presentations.
• Engage with prospective clients to understand business challenges and articulate compelling D365 CE value propositions.
• Develop and deliver tailored Proof of Concept (PoC) and demo environments to support sales pursuits.
• Build and maintain strong client relationships from initial engagement through to delivery and account growth.
• Partner with the Alkemiz sales team to shape pursuit strategy and develop winning proposals.

Solution Design & Architecture

• Lead the design of end-to-end D365 CE solutions across Sales, Customer Service, Marketing (Customer Insights - Journeys), and Field Service modules.
• Define solution architecture aligned to Microsoft best practices, client enterprise standards, and scalability requirements.
• Produce high-quality solution design documents, architecture diagrams, data models, and integration blueprints.
• Advise on platform strategy including Dataverse, Power Platform (Power Apps, Power Automate, Power Pages), and Azure integration patterns.
• Evaluate and recommend third-party ISV solutions and AppSource products where appropriate.

Discovery & Requirements

• Facilitate structured discovery workshops with client stakeholders to elicit business requirements, process pain points, and success criteria.
• Translate complex business requirements into functional specifications, user stories, and solution design artefacts.
• Conduct fit-gap analysis across D365 CE modules and document configuration vs. customisation decisions.
• Map current-state and future-state business processes, defining the CRM transformation journey.
• Validate requirements with stakeholders and manage scope with clarity and rigour.

Estimation & Commercial

• Lead effort estimation for D365 CE implementations, including configuration, customisation, integration, data migration, and testing workstreams.
• Develop structured Statements of Work (SoW), project plans, and resource models for client engagements.
• Identify and communicate commercial risks, assumptions, and dependencies in solution scoping.
• Support pricing strategy and margin analysis for fixed-price and time-and-materials engagements.

Lead Development & Delivery

• Lead technical delivery teams across configuration, custom development (C#, JavaScript/TypeScript, PCF controls), and Power Platform automation.
• Oversee development of plugins, custom workflows, Dataverse APIs, and Azure-based integrations (Logic Apps, Azure Functions, Azure Service Bus).
• Conduct solution and code reviews to ensure quality, maintainability, and adherence to design decisions.
• Manage delivery risks, escalations, and quality outcomes across project workstreams.
• Drive UAT planning, test strategy, and client sign-off processes to ensure successful go-live.

AI-Driven Use Cases & Innovation

• Identify and design AI-powered CRM use cases leveraging Microsoft Copilot for Sales, Copilot for Service, and Copilot Studio.
• Architect solutions incorporating Azure AI Services — including Azure OpenAI, Cognitive Services, and AI Builder — to enhance customer engagement outcomes.
• Design intelligent automation workflows using Power Automate and AI Builder for lead scoring, case routing, sentiment analysis, and next-best-action recommendations.
• Guide clients on Microsoft Copilot adoption strategy, governance, and responsible AI practices within D365 CE.
• Contribute to Alkemiz's AI practice by developing reusable accelerators, patterns, and thought leadership assets for D365 CE + AI.
• Stay current with Microsoft AI and Copilot roadmap developments and translate emerging capabilities into client value.

People & Practice Development

• Mentor junior and mid-level consultants within the Microsoft practice, building D365 CE capability across the team.
• Contribute to internal knowledge sharing, standards development, and delivery methodology improvement.
• Support Alkemiz's Microsoft partnership by maintaining and growing relevant certifications across the team.
• Represent Alkemiz at Microsoft events, community forums, and industry engagements.

Required Skills & Experience

Essential

• 7+ years' experience in Microsoft Dynamics 365 CE / CRM implementations, with at least 3 years in a senior techno-functional or solution architect capacity.
• Deep hands-on expertise across D365 CE modules: Sales, Customer Service, Customer Insights, and/or Field Service.
• Proven presales experience — including RFP responses, solution demonstrations, and winning client pitches.
• Strong solution architecture skills: Dataverse data modelling, integration design, security model design, and environment strategy.
• Solid development capability across D365 CE customisation: C#, JavaScript/TypeScript, Power Automate, PCF controls, and Dataverse Web API.
• Experience with Azure integration services: Logic Apps, Azure Functions, Azure Service Bus, or Azure API Management.
• Demonstrated experience leading discovery workshops, writing functional specifications, and conducting fit-gap analysis.
• Proven ability to lead effort estimation and author Statements of Work for complex CRM programs.
• Excellent client-facing communication and presentation skills — able to engage both business and technical stakeholders at all levels.

Desirable

• Hands-on experience with Microsoft Copilot for Sales, Copilot for Service, or Copilot Studio.
• Exposure to Azure OpenAI, AI Builder, or other Azure AI Services in a D365 context.
• Experience with Customer Insights - Data (formerly Dynamics 365 Customer Insights) for CDP and analytics use cases.
• Familiarity with Microsoft Fabric, Synapse Analytics, or Power BI for CRM reporting and data estate integration.
• Knowledge of CI/CD practices for D365 CE using Azure DevOps, solution packaging, and environment management.
• Experience working in higher education, financial services, utilities, or government sectors.
• Microsoft certifications: MB-210, MB-230, MB-240, PL-600, or Azure AI/Integration certifications.

Attributes We Value

• Client-first mindset — you build lasting relationships and understand the commercial and human drivers behind CRM transformation.
• Strategic thinker who can connect AI and platform capabilities to tangible business outcomes.
• Structured and articulate — able to translate complexity into clear, compelling narratives for diverse audiences.
• Ownership-driven, with the confidence to lead engagements and make sound decisions under ambiguity.
• Collaborative team leader who invests in the growth of those around them.
• Commercially aware, with the ability to balance client outcomes and delivery quality with business sustainability.

What We Offer

• A high-impact role spanning presales, architecture, and delivery — no two engagements are the same.
• Direct exposure to cutting-edge Microsoft AI, Copilot, and Power Platform capabilities on real enterprise programs.
• A collaborative, architecture-led culture that values technical excellence and continuous innovation.
• Flexible working arrangements with hybrid and remote options across Australia.
• Ongoing investment in Microsoft certifications, training, and AI capability development.
• Competitive remuneration commensurate with experience, including performance incentives.
• A direct pathway to Principal Consultant and Practice Lead roles as Alkemiz scales its Microsoft practice.

Alkemiz — Transforming enterprise IT through AI