Global Order-to-Cash (OTC) & Credit Operations Manager

Global Order-to-Cash (OTC) & Credit Operations Manager

Location	India (Hybrid/Remote)
Experience	12–18 Years
Reports To	Director – Finance Operations / Global Shared Services Leader

Job Summary

We are seeking an experienced Global Order-to-Cash (OTC) & Credit Operations Manager to lead end-to-end Accounts Receivable, Billing, Cash Application, Collections, Credit Management, and Dispute Resolution functions across global markets. The ideal candidate will drive process transformation, working capital optimization, digitalization initiatives, and stakeholder engagement while ensuring operational excellence and compliance with service level agreements.

The role requires strong leadership capabilities, expertise in global finance operations, and experience managing large teams within shared services or global business service environments.

Key Responsibilities

Order-to-Cash Operations

• Manage end-to-end OTC processes including Billing, Collections, Cash Application, Credit Management, and Dispute Resolution.
• Ensure timely collection of receivables and achievement of cash flow objectives.
• Monitor operational KPIs including DSO, Aging, Collection Effectiveness Index (CEI), and dispute resolution metrics.
• Drive continuous improvement initiatives to enhance process efficiency and service delivery.

Credit & Collections Management

• Develop and execute collection strategies to improve cash conversion and reduce overdue receivables.
• Manage customer credit risk assessments and establish appropriate credit controls.
• Partner with Sales, Finance, and Customer Operations teams to resolve escalations and payment disputes.
• Implement customer segmentation strategies to optimize collection efforts and reduce bad debt exposure.

Process Transformation & Automation

• Lead OTC transformation and migration projects across global locations.
• Drive automation initiatives utilizing ERP platforms and reporting tools.
• Develop process maps, SOPs, governance frameworks, and operational controls.
• Identify opportunities for standardization and process optimization.

Stakeholder Management

• Collaborate with senior leadership, commercial teams, finance controllers, and external customers.
• Present business performance, risk assessments, and cash flow forecasts to leadership teams.
• Influence stakeholders to implement process improvements and policy changes.

Reporting & Analytics

• Develop and maintain dashboards using Power BI and other reporting tools.
• Analyze collection trends, dispute patterns, customer payment behavior, and operational performance.
• Provide actionable insights to improve working capital and customer experience.

Leadership & Team Management

• Lead and mentor large global teams across multiple geographies.
• Establish performance management frameworks and succession planning initiatives.
• Conduct training and capability-building programs for team members.
• Foster a culture of accountability, collaboration, and continuous improvement.

Required Qualifications

Education

• Bachelor's Degree in Commerce, Finance, Accounting, or related field.
• MBA/Professional Finance Certification preferred.

Experience

• 12+ years of experience in Order-to-Cash, Accounts Receivable, Credit & Collections, or Finance Operations.
• Experience managing global portfolios and international stakeholders.
• Proven track record in shared services, global business services, or multinational environments.
• Experience leading teams of 20+ professionals.

Technical Skills

• ERP Systems: SAP, Oracle R12, Netsuite, Sage Intacct
• CRM Platforms: Salesforce, HubSpot
• Reporting Tools: Power BI, Advanced Excel
• Collections & Recovery Tools: GetPaid or similar platforms

Preferred Skills

• Lean Six Sigma / Continuous Improvement methodologies
• Process Migration and Transition Management
• Change Management and Transformation Leadership
• Working Capital Optimization
• Credit Risk Management
• Revenue Recognition and Financial Controls

Key Performance Indicators (KPIs)

• Days Sales Outstanding (DSO)
• Collection Effectiveness Index (CEI)
• Aged Receivables Reduction
• Cash Flow Improvement
• SLA Adherence
• Dispute Resolution Turnaround Time
• Billing Accuracy
• Team Productivity & Engagement
• Process Automation Adoption
• Working Capital Improvement