Deputy Manager P&C

 

Please confirm her exposure to specific US P&C LOBs and end-to-end processes (submissions, quoting, binding, policy issuance, endorsements).

 

 Transitioning work successfully for clients ensuring quality and efficiency in work

·       Managing the couple of process/client and planning, scheduling, execution and measuring the process health

·       Quest for process improvement

·       Ensure that process signoff is available as required

·       Plan and execute regular meeting with the client(s)

·       Initiate the discussion with client about process growth and future strategy

·       Be involved in the Overall Sales Value chain

·       Reduce hiring cost

·       Reduce bench %

·       Maintain high profitability of the process

·       Maintain Cross Training index for the processes

·       Selection and up skilling of Analyst/Process experts/ AM /Manager to enable them to perform their roles effectively

·       Ensure Documentation completeness and adherence to quality norms like ISO, COPC etc.

·       Maintain the learning history for process aligned with

·       Gain knowledge of the end to end process of the Client

·       Present the monthly dashboards, error trend presentations and Performance Management reports. 

·       Ensure that the team meet / exceeds service and quality level as assigned by the Clients

·       Coordinating with the client on process related issue and updates

·       Optimum utilization of resources to meet productivity

·       Interview candidate to ensure quality of hire

·       Conducting team reviews, submitting progress reports of the team to the manager, and conducting appraisal

·       Identify key people, mentor leaders

·       Manage day to day operations of the team, including attendance, attrition, and outages, to minimize customer impact

 

 

As part of the Insurance Operations team your roles and responsibilities will include but not be limited to the following: • Understand end-to-end insurance business • Analyze and input data into systems / databases • Process requests basis various rules (both subjective and objective judgement involved) • Support the team by processing various tasks in the policy life cycle • Operate process and ensure complete adherence to defined Service Level Agreements • Uphold Productivity, Turn-around-time, Accuracy • Timely maintenance of the various work trackers • Analyzes and synthesizes information/makes decisions based on policies • Responsible and dedicated to meet the clients’ expectations • Plans tasks and organizes own work • Prioritizes tasks in order of importance • Keeps the team informed about work-related activities