Customer Care Representative - KYC / Documentation

Job Opportunity – KYC / Account Creation & Documentation

📍 Location: Andheri East, Mumbai
💼 Experience: 6 months+
🎓 Qualification: Graduate
🏢 Work Mode: Work from Office
📅 Working Days: 5 days a week
⏰ Shift: General & Rotational
🔄 Week Offs: Rotational

Key Responsibilities

• Responsible for completing defined processes and procedures within the given timelines.
• Ensure accuracy, completeness, and compliance with internal and external standards.
• Review and process customer documents and information.
• Identify discrepancies/anomalies and resolve them as per defined rules and procedures.
• Escalate complex issues to senior team members when required.
• Maintain high accuracy while handling backend documentation and account-related processes.

Key Requirements

• Excellent written and verbal communication skills.
• Graduate in any discipline.
• 6 months+ experience in KYC, documentation, backend document processing, customer onboarding, account creation or audit-related roles .
• Average/good computer literacy and ability to work on multiple systems.
• Good attention to detail and accuracy.
• Ability to work within defined processes and timelines.
• Comfortable working from office and in rotational shifts/week offs.

Interview Process: Face-to-Face (F2F)