Vice President – Insurance Operations (Policy Services & Underwriting)

Key Responsibilities

 

Strategic Operations Leadership

Provide strategic leadership and overall accountability for insurance operations.

Translate business and client strategy into a multi-year operational roadmap aligned with growth objectives.

Act as the senior escalation point for complex operational, regulatory, and client issues .

 

End-to-End Policy Lifecycle Governance

  Own governance across the full policy lifecycle including underwriting support, binding, post-bind activities, accounting & settlement, claims support, renewals, administration, and reporting.

Ensure adherence to Market practices, contractual obligations, and regulatory standards.

Oversee policy issuance, endorsements, bordereaux, invoicing, and rule-based decision-making.

 

Client Delivery & Performance Management

  Own SLAs, KPIs, productivity, turnaround time, quality, and accuracy metrics across engagements.

Lead client governance forums, performance reviews, and continuous improvement initiatives.

Identify opportunities for scope expansion, value creation, and operational efficiency.

 

Transformation, Technology & Analytics

  Drive process standardization, digitization, and automation leveraging PAS systems and data platforms.

Partner with Technology and Analytics teams to implement scalable operating models.

Strengthen management information, reporting, and data-driven decision-making .

 

Risk, Controls & Compliance

  Ensure strong operational controls, audit readiness, and compliance across all engagements.

Proactively identify and mitigate operational and regulatory risks.

 

People Leadership & Global Collaboration

  Build and mentor senior managers and leaders; develop succession and leadership pipelines.

Foster a high-performance, client-centric culture aligned with Xceedance values.

Collaborate with global stakeholders across Delivery, Technology, Analytics, Finance, and HR.

 

Qualifications & Experience

  Education: Bachelor’s degree required; Postgraduate degree (MBA) or insurance certifications preferred.

15 years of total experience along with an expertise in P&C insurance markets with significant leadership exposure.

Deep expertise in Market operating models, policy administration systems, and data workflows.

Proven experience managing large, multi-client insurance operations and senior client stakeholders.

Strong analytical, decision-making, stakeholder management, and people leadership capabilities

 

 

If interested please send your updated resume and synopsis to  kirti@careerexperts.co.in   or call me at 8920942551.