Confidential - Head of Product

Head of Product

📍 Bangalore | In-Office
🕒 Experience: 6–10 Years
👤 Reporting To: CEO

About the Company

Our client is building an innovative experience-commerce platform that enables customers to discover products online and experience them at home before making a purchase. The company is rapidly scaling across multiple cities and is focused on building a seamless customer and operational ecosystem.

Role Overview

Our client is looking for a highly driven and operationally strong Head of Product to lead the complete product ecosystem across customer platforms, internal operations tools, and field execution systems.

This is a high-impact leadership role for someone who understands the challenges of scaling operationally intensive consumer businesses across multiple geographies.

The ideal candidate should have hands-on experience in hyperlocal, quick-commerce, marketplace, logistics, or on-demand platforms where customer experience and operational execution are tightly connected.

Key Responsibilities

Product Ownership

• Own the end-to-end product ecosystem including:
  • Customer application
  • Internal operations platforms
  • Agent-facing applications
  • Dashboarding and workflow systems
  • Conversion and post-service experience flows

Product Strategy & Roadmap

• Define and drive the product roadmap aligned with business growth goals
• Prioritize features based on operational efficiency, customer experience, and business impact
• Make fast, data-driven product decisions

Metrics & Growth

• Own key business metrics such as:
  • Conversion rates
  • Retention and repeat usage
  • Operational productivity
  • Marketplace efficiency
  • Customer satisfaction

Cross Functional Leadership

• Work closely with Engineering, Operations, Business, and Leadership teams
• Build scalable workflows for city expansion and operational growth
• Partner with field teams to identify real-world operational challenges

Must-Have Skills & Experience

• 6+ years of Product Management experience
• Strong experience in:
  • Quick commerce
  • Hyperlocal delivery
  • Marketplace platforms
  • Logistics tech
  • On-demand platforms
• Experience managing both consumer-facing products and internal operations tools
• Strong understanding of operational workflows and field execution challenges
• Experience owning business metrics and growth KPIs
• Ability to work in high-growth, fast-paced environments
• Strong stakeholder management and execution capabilities

Good-to-Have Skills

• Experience scaling products across multiple cities or geographies
• Exposure to supply chain or last-mile systems
• Experience with marketplace balancing and operational automation
• Strong analytical and experimentation mindset

Preferred Personality Traits

• Strong execution orientation
• Comfortable working closely with operations teams
• Fast decision-maker with bias for action
• Practical problem solver with operational empathy
• Able to balance customer experience with business scalability

What Our Client Offers

• Direct collaboration with senior leadership
• High ownership and decision-making authority
• Opportunity to build and scale category-defining products
• Fast-growth startup environment with meaningful impact
• Competitive compensation and ESOPs

DM or send your profile to garima@careerexperts.co.in

Company Description

Our client is an experience-commerce startup that helps customers try products at home before purchasing them. They are building a tech-enabled platform that combines customer experience, field operations, and fast execution to create a seamless buying journey across multiple cities.