Customer Care Representative

What you will do -
• Responsible for the completion of defined processes and procedures to deadline, ensuring
accuracy, completeness, and compliance with relevant internal and external standards.
• Identifies anomalies as they arise and uses judgment based on established rules and
procedures to resolve them.
• For complex issues, escalates the matter to senior team members for resolution.
• Maintains clear and professional communication with both internal teams and external
customers.
• Collaborates with team members to achieve shared goals and improve overall customer
satisfaction.

You will be a great fit if you -
• Ability to build rapport and effectively interact with colleagues, clients, and stakeholders to
foster positive working relationships.
• Proficiency in articulating ideas, information, and instructions clearly and concisely in both
written and oral forms

Address : FedEx

                 6 th Floor, Tower-C, DLF Building – 6

                 SEZ, Sector – 24

                 Gurugram, Haryana.