Assistant Manager – Soft Services

Assistant Manager – Soft Services

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Location:

Bangalore

Department:

Facilities Management

Reporting to:

Facilities Manager

Job Summary:

We are looking for an energetic and proactive Assistant Manager – Soft Services to oversee and manage day-to-day workplace operations at our Bangalore office, located in a shared workplace environment. The role demands strong coordination with the building management team and internal stakeholders to ensure smooth, safe, and efficient operations of all soft services.

Key Responsibilities:

1. Workplace & Operations Management:
   • Oversee day-to-day functioning of the workplace and ensure smooth operations.
   • Manage shared office infrastructure and coordinate with co-working space partners/building team.
   • Ensure availability and upkeep of all workplace services including housekeeping, pantry, coffee/tea management, stationery, etc.
   • Ensure compliance with housekeeping standards, hygiene protocols, and cleanliness of the premises.
   • Ensure upkeep and functionality of all soft and hard services including housekeeping, pantry, HVAC, lighting, elevators, office furniture, and general upkeep of office areas with the coordination of Smart work team.
2. Vendor & Service Provider Coordination:
   • Manage third-party vendors for soft services (e.g., housekeeping, pantry, courier, pest control, etc.).
   • Monitor service quality and escalate issues as required.
   • Ensure service level agreements (SLAs) and KPIs are met.
3. Safety, Security & Compliance:
   • Ensure compliance with fire safety regulations and building safety norms.
   • Coordinate regular fire drills, emergency response training, and HSE audits.
   • Maintain statutory records and ensure compliance with applicable facility-related laws and regulations.
4. Client & Stakeholder Coordination:
   • Act as a point of contact for internal teams for all facilities-related requests.
   • Coordinate with the building team for any escalations, infrastructure maintenance, or improvements.
   • Proactively gather feedback and ensure client satisfaction.
5. Administrative Support:
   • Prepare daily/weekly/monthly reports on operations, incidents, and expenditures.
   • Manage inventory of pantry and office supplies.
   • Support event setups and meeting room arrangements as required.

Desired Skills & Qualifications:

• Bachelor’s degree / Hotel Management
• 6-8 years of relevant experience in facilities/soft services management, preferably in a shared or co-working space.
• Excellent communication, coordination, and interpersonal skills.
• Strong knowledge of facility operations, statutory compliance, and vendor management.
• Proficient in MS Office and reporting tools.

Key Traits:

• Proactive and solution-oriented
• Highly organized with strong attention to detail
• Ability to multitask and work under pressure
• Strong sense of ownership and accountability