Operations Manager – Healthcare Coordination

Location - Chandigarh / Mohali (Remote + Field Coordination)

Role Overview 

We are looking for an experienced Operations Manager to manage end-to-end coordination between hospitals, vendors, and clients . This role is critical in ensuring smooth execution of services, high-quality patient experience, and operational efficiency.

Key Responsibilities 

Hospital & Vendor Coordination 

• Coordinate with hospitals, doctors, and healthcare partners for seamless service delivery
• Manage relationships with vendors and service providers
• Ensure timely availability of services as per patient requirements

Client / Patient Coordination 

• Act as a single point of contact for patients/clients
• Ensure smooth onboarding and service experience
• Resolve queries, escalations, and service-related issues

Operations Management 

• Oversee end-to-end service execution from inquiry to closure
• Maintain operational workflows and ensure SOP adherence
• Track and improve service quality, TAT, and customer satisfaction

Reporting & Process Improvement 

• Monitor daily operations and prepare MIS reports
• Identify process gaps and implement improvements
• Work closely with internal teams for better coordination

Requirements 

• 3–8 years of experience in Operations / Healthcare Coordination / Vendor Management
• Experience in hospital coordination, healthcare, or service industry preferred
• Strong communication & stakeholder management skills
• Ability to handle multiple stakeholders (hospitals, vendors, clients)
• Problem-solving mindset with high ownership
• Comfortable working in a dynamic and fast-paced environment

What We’re Looking For 

• Strong coordination & multitasking abilities
• Empathy while dealing with patients/clients
• Detail-oriented with process-driven approach
• Ability to manage pressure and escalations

Why Join Us? 

• Work with a purpose-driven healthcare platform
• Opportunity to build expertise in healthcare operations
• High ownership and visibility in role
• Flexible working environment