Global Process - Expert (Master Planner)

Global Process Expert

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Function

Global Planning & Inventory Excellence Team

Level

Senior Specialist

Report to

Global Planning & Inventory Excellence Senior Manager

PURPOSE OF ROLE

Working in Global Planning & Inventory Excellence team means that you are part of the Global Supply Chain function. Your duty station is in Oriflame Global Support Office located in Delhi, India. You will be working in an expert position, acting as center of knowledge, both from system and process perspective. You will actively ensure best practice sharing inside Global Planning and with other departments. You will be responsible for ensuring high level of knowledge and expertise among Planners and supporting Business Process Owners, embracing processes and procedures, as well as actively driving constant improvements. You will be main GP representative in GSC projects and in contacts with Global IT Solution Experts and GSC Process Expert. Important area of focus for your role is also overseeing end-to-end planning process and ensure process are executed within agreed scope. You will be responsible for driving Global Planning internal communication process around proactive identification of all service risks in short, mid and long horizons to ensure exceptional customer satisfaction and high service levels while inventory is kept at balanced levels. You will be supporting Global Planning Management with analysis, expertise and advice to ensure optimal decisions are made and right business prioritization is done. You will contribute to strategic alignment of initiatives and projects in Global Planning portfolio and maximize their contribution to Oriflame growth drivers.

KEY RESPONSIBILITIES

• Increasing customer centric approach inside the team, driving performance focused culture by proactive tracking and reporting Global Planning KPIs to GP management and teams, including deep dive analysis and forward-looking projections.
• Providing GP management with analysis of current availability situation, monitoring future service outlooks, including building and driving comprehensive mitigation plans in case of service risk.
• Proactively analyze system, processes and procedures in constant seek for improvements and efficiency increase.
• Monitor quality of data and ensure correct master data and parameters set up in supply chain systems (JDA, IFS, BI, SCPortal).
• Acting as guardian of Global Planning processes, ensuring they are followed and updated in case of improvements/changes required.
• Representing GP in GSC projects, as well as actively participate in internal initiatives, additionally securing business consistency of planning process in case of project changes required.
• Actively managing communication inside Global Planning department, ensuring trust and mutual understanding between teams and timely sharing of key valuable information.
• Driving Global Planning internal communication process around proactive identification of all service risks in short, mid and long horizon, including providing Global Planning Management with analysis, expertise and advice to ensure optimal decisions are made and right business prioritization is done.

SUCCESS FACTORS

CHARACTERISTICS

In the role of Global Process Expert/ Master Planner SP, you will be playing an important role within Global Planning department. To be successful in this role you have to be curious about how and why things are working and have interest in systems and information flow. You should be keen on driving changes and improvements of processes, systems and working procedures. You need to be proactive, think out of the box and willing to work outside of your strict responsibility list. You need to understand and consider end-to-end consequences of proposed actions, solutions and decisions and not be afraid to speak up while representing your team on cross-functional forum. You should have expert knowledge from Supply Chain area, be able to conduct complex analysis and build scenarios required for decision making process. You need to understand Oriflame business, especially link of supply chain into sales and marketing processes. The work environment is fast moving and entrepreneurial. Constant change is common state, plans are frequently adjusted, and you need to be flexible, capable of working with massive amount of changing data, adapt quickly and make on point decisions in critical situations. You enjoy this role if you are proactive, curious, not afraid to take responsibility on you and creative in solving problems.

SKILLS & KNOWLEDGE

• Analytical skills: Quick and accurate at handling numbers, capable of identifying relevant KPIs, doing analysis, interpret and use facts and figures to take proper decisions and make plans based on that. Ability to assess situations, seek multiple perspectives, gather more information if necessary, and identify key issues and opportunities. Use and model data for fact-based recommendations and decisions.
• Continuous improvement: Understand and embrace processes and procedures acting as center of knowledge and actively contributes to endless improvements. Follows interactional approach and strengthens agility in everyday work.
• Innovate and experiment: A creative, innovative and imaginative person willing to innovate and experiment with focus on trying and learning from it. Able to scale positive experiments to drive value in organization. Quick to adopt novel ideas and to entertain radical proposals and opportunities. Person who produces new ideas, approaches, or insights and a range of solutions to problems.
• Planning and organizing: Organizes its work in a manner that allows to keep track and follow up pending issues, sets clearly defined objectives; plans activities and projects well in advance and takes account of possible changing circumstances; identifies and organizes resources needed to accomplish tasks; manages time effectively; monitors performance against deadlines and milestones. Able to induce work organization in others, by maintaining transparency in actions and decisions.
• Proactivity: Ability and willingness to work outside of his responsibilities list, foresee issues, highlight them and propose solutions.
• Problem solving: A quick and effective problem-solver, capable of handling complexity, analyze situation and to solve the problem using “out of the box” solutions. System approach to problems – consider end-to-end consequences for actions.
• Supply Chain Knowledge: Knowledge and understanding of the logistics and planning in the FMCG area. Understands and applies supply chain best practices in daily work. Comprehend extended supply chain flows with sourcing, procurement, manufacturing, planning, logistics management activities. Able to link process flows with data and system to manage demand-supply balance. Understands link of supply chain into sales and marketing processes.
• Systems Evaluation: Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.

QUALIFICATION & EXPERIENCE

• Educational degree: Master degree in Supply Chain, Data Science or similar
• Minimum of 5 years’ experience in a Supply Chain or associated area, ideally within FMCG, planning functions is a must
• Certified Lean Six Sigma - Green Belt (or above) and hands on experience.
• Very good English communication skills, with the ability to communicate at all levels
• Experience and very well understanding of planning system solutions (JDA, SAP APO, Microsoft Axapta or similar)
• Experienced in programming language for data analysis such as, SQL, Phyton, R, etc.
• Experience in Business Intelligent tools, such as Power BI, Tableau, Metabase, Google Data Studio, etc.
• Cross-functional collaboration experience is required
• Passion for driving improvements, being not afraid of constant changes
• Strong analytical & problem-solving skills
• Strong sense of responsibility and ownership
• Capability to react on dynamic environment and take decisions based on analysis and facts is a must.
• Supply/Distribution/Demand/ Inventory Planning experience in an international environment and matching profile against skills and competency model is preferable
• Experience in system implementations is an advantage
• ITIL4 certified is an advantage
• Relevant training/ certification in Supply chain domain is an advantage
• Familiar with Project Management framework (Waterfall/ Agile/ hybrid) is an advantage

NEXT CAREER STEP

If you are thinking of taking your next step within Oriflame, you might consider the below options depending on your career and development preferences.

• Generalist track: Process Expert, Category Manager, Distribution Planning Manager, Supply Planning Manager
• Specialist track: Solution Expert, Process Expert
• People Management track: Distribution Planning Manager, Supply Planning Manager
• Nontraditional move: Marketing, Campaign Planning, NPD