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Career Experts
Customer Service Executive (Voice Process)
Career Experts · posted 17 days ago
Mumbaicustomer service
About the role
Position: Customer Service Executive ( Voice Process)
Location:
FedEx Express , Boomerang,
Unit 801, Wings A & B1 (Lift No. 3 - 8),
8th Floor, Chandivali Farm Road, Andheri (E),
Mumbai 400072
Work Mode:
Work From Home for night shifts + Night Shift Allowance
Process:
Voice Process
About the Role
We are looking for customer-focused professionals to join our Frontline Voice Process team. The role involves handling customer interactions over the phone, understanding customer queries, providing accurate resolutions, and delivering a positive customer experience.
Key Responsibilities
- Handle customer queries and requests through voice calls .
- Provide accurate information and timely resolutions to customers.
- Maintain professional and courteous communication throughout the interaction.
- Follow defined processes, SOPs and quality standards.
- Ensure proper documentation and updating of customer interactions.