About the role

City Head – OMJI | Ashram Operations & Growth

Location: UP (Varanasi, Ayodhya, Vrindavan)

About OMJI

OMJI is building a curated network of spiritual stays and ashram experiences across India, focused on delivering authentic, high-quality guest experiences rooted in simplicity and mindfulness.

Role Overview

We are looking for a City Head to own and drive end-to-end operations, ashram partnerships, and city growth. This is a high-impact, on-ground leadership role for someone who can build strong local ecosystems, manage multiple stakeholders, and deliver a consistent hospitality experience.

What You’ll Do

Drive City Growth

Drive bookings through local initiatives, partnerships, and demand-generation efforts
Collaborate with the central team to improve visibility across OTAs and channels
Identify opportunities to improve occupancy and overall city performance

Own Ashram Tie-Ups & Partnerships

Identify, evaluate, and onboard ashrams aligned with OMJI’s philosophy and standards
Lead end-to-end ashram tie-ups, from first interaction to go-live
Build and maintain strong, long-term relationships with ashram partners
Act as the primary point of contact for all partner communication and coordination
Proactively manage expectations, resolve concerns, and ensure smooth ongoing collaboration

Ensure Excellent Guest Experience

Oversee the complete guest journey across all properties
Ensure smooth check-ins, service consistency, and overall experience quality
Monitor guest feedback and drive continuous improvement in ratings and reviews

Drive Operational Excellence

Ensure SOP adherence across all ashrams
Conduct regular audits to maintain service standards
Handle on-ground problem-solving with minimal escalations

Lead & Manage Team

Manage front desk and on-ground operations staff
Drive accountability, discipline, and service orientation
Build a stable, motivated, and high-performing team

Improve Efficiency

Monitor operational costs and identify improvement opportunities
Drive process efficiencies without compromising guest experience

Reporting & Data Management

Maintain accurate booking and operational data
Share regular updates with the central team
Proactively flag issues and gaps

Location: UP (Varanasi, Ayodhya, Vrindavan)

Who Should Apply

3–6 years experience in hospitality, travel, operations, or city management roles
Strong experience in partner/vendor management or business development
Proven ability to build and maintain strong external relationships
Comfortable with on-ground operations and local travel
High ownership mindset with strong execution ability

What We’re Looking For

Someone who can build and manage the city like their own business
Strong relationship builder (partners + team)
Detail-oriented with a problem-solving mindset
High accountability and bias for action

Why Join OMJI

Opportunity to build in the spiritual & experiential travel space
High ownership role with real impact
Fast-growing, founder-led environment
Ground-up exposure to building city operations