AM London market

• Transitioning work successfully for clients ensuring quality and efficiency in work

• Managing the couple of process/client and planning, scheduling, execution and measuring the process health

• Quest for process improvement

• Ensure that process signoff is available as required

• Plan and execute regular meeting with the client(s)

• Initiate the discussion with client about process growth and future strategy

• Be involved in the Overall Sales Value chain

• Reduce hiring cost

• Reduce bench %

• Maintain high profitability of the process

• Maintain Cross Training index for the processes

• Selection and up skilling of Analyst/Process experts/ AM /Manager to enable them to perform their roles effectively

• Ensure Documentation completeness and adherence to quality norms like ISO, COPC etc.

• Maintain the learning history for process aligned with

• Gain knowledge of the end to end process of the Client

• Present the monthly dashboards, error trend presentations and Performance Management reports.

• Ensure that the team meet / exceeds service and quality level as assigned by the Clients

• Graduates or post-graduates • UK/Lloyds Insurance Market experience must or who attended Internal batch for XLA London Market Novice Programs

• Decision making & problem solving, Managing seamless operations.

• Process Improvement & build team competency

• Demonstrates behaviors consistent with the organization’s values

• Analyzes and synthesizes information/makes decisions based on policies

• Responsible and dedicated to meet the clients’ expectations