Customer Support Executive

Job Title: Customer Care Executive (Dedicated Process – FedEx)

📍 Location: Gurugram / Mumbai
🕒 Shift: Rotational Shifts (5 Days Working) 
Shift Window: 7:30 AM – 10:30 PM 
💼 Experience: 1–4 Years

Job Summary 
We are looking for dynamic and customer-focused Customer Care Executives (CCE) to support the FedEx dedicated process. The role involves handling customer interactions through both Voice and Chat channels while ensuring excellent service quality and timely issue resolution.

Key Responsibilities

Handle customer queries via 50% Voice and 50% Chat support. 
Provide accurate information regarding shipments, deliveries, tracking, and related services. 
Resolve customer concerns efficiently while maintaining high customer satisfaction levels. 
Update customer records and maintain detailed interaction logs. 
Coordinate with internal teams for issue escalation and resolution. 
Prepare reports and analyze operational data using Excel.

Required Skills

Excellent verbal and written communication skills. 
Strong customer service orientation and problem-solving abilities. 
Good typing speed and multitasking skills. 
Proficiency in Microsoft Excel, including: 
VLOOKUP 
HLOOKUP 
Pivot Tables 
Basic to Advanced Excel Formulas 
Data Analysis and Reporting

Ability to work in rotational shifts.

Eligibility 
Graduate in any discipline. 
1–4 years of experience in Customer Service, Voice Process, Chat Support, or Customer Operations. 
Experience in logistics, courier, supply chain, or e-commerce support will be an added advantage.