Senior Manager – IT

1. Job Role / Role Purpose

The Senior Manager – IT will lead IT infrastructure, technology operations, cloud services, network management, information security, and business continuity.

The role is accountable for maintaining reliable and secure IT services, minimizing operational disruptions, optimizing infrastructure costs, strengthening security controls, and ensuring that IT capabilities support business requirements.

2. Expected Outcomes and Performance Metrics

The following targets are proposed for the first 6–12 months and should be finalized after reviewing existing performance baselines and business requirements.

Outcome	Proposed Measurement
IT service availability	Achieve agreed uptime targets for critical systems, with 99.5% monthly availability as an initial benchmark where appropriate.
Incident resolution	Meet agreed SLAs for at least 90% of incidents, with targets segmented by priority and severity.
Recurring issue reduction	Reduce repeat incidents by 15–20% against the baseline through root-cause analysis and permanent corrective actions.
Backup and recovery	Monitor backup completion and conduct scheduled restoration tests; document results and resolve identified gaps.
Disaster recovery readiness	Maintain approved recovery plans and conduct at least one documented recovery exercise within the first 6–12 months.
IT security	Complete scheduled access reviews, track vulnerabilities, and remediate findings within risk-based deadlines.
Infrastructure cost optimization	Identify and implement approved cost-saving measures, with a target established after reviewing current IT expenditure.
Vendor performance	Review critical vendor SLAs quarterly and track service quality, escalations, renewals, and contract compliance.

3. Key Responsibilities

A. IT Infrastructure and Operations

• Own the availability, performance, capacity, and reliability of servers, operating systems, storage, networks, databases, and enterprise applications.
• Plan and execute infrastructure upgrades, migrations, and technology improvements with documented implementation and rollback plans.
• Maintain an accurate inventory of IT assets, infrastructure dependencies, warranties, and software licenses.

Expected deliverable: A documented infrastructure baseline, service availability dashboard, asset inventory, and prioritized improvement roadmap.

B. Cloud and Network Management

• Manage and optimize cloud environments across AWS, Microsoft Azure, or Google Cloud Platform, as applicable to the organization.
  • Oversee LAN/WAN, Wi-Fi, VPNs, firewalls, routing, switching, and network connectivity.
• Monitor cloud utilization, network performance, infrastructure capacity, and associated expenditure.

Expected deliverable: Documented cloud and network architecture, infrastructure performance reports, and an approved optimization plan.

C. Cybersecurity and Risk Management

• Implement and maintain access controls, endpoint protection, security monitoring, vulnerability management, and data protection practices.
• Establish a process for identifying, prioritizing, assigning, and tracking security remediation activities.
• Maintain security policies, incident records, and audit evidence in line with applicable organizational and contractual requirements.

Expected deliverable: A security risk register, access-review records, vulnerability remediation tracker, and documented incident response procedures.

D. Incident Management and Business Continuity

• Establish incident, problem, and change management processes with defined ownership, escalation paths, and service-level targets.
• Maintain backup schedules, retention policies, restoration procedures, and disaster recovery documentation.
• Test recovery arrangements periodically and document recovery results, gaps, and improvement actions.

Expected deliverable: Monthly incident and SLA reports, major-incident reviews, verified backup restoration records, and tested recovery plans.

E. IT Budget, Procurement and Vendor Management

• Prepare and monitor the IT operating budget, infrastructure expenditure, licensing costs, and technology procurement.
• Review vendor contracts, support arrangements, renewal dates, service quality, and SLA compliance.
• Evaluate technology proposals based on business requirements, security, total cost of ownership, and operational impact.

Expected deliverable: A periodic IT expenditure report, vendor scorecard, renewal calendar, and documented cost optimization proposals.

F. Team Leadership and Stakeholder Management

• Lead and develop the IT team, with clearly defined responsibilities, escalation ownership, and performance expectations.
• Coordinate with business stakeholders to prioritize IT requirements and resolve operational challenges.

Expected deliverable: A defined team performance framework, monthly IT operations report, and prioritized technology roadmap.

4. Required Qualifications and Experience

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.

Address - 602, A-10, Block A, Sector 68, Noida, Uttar Pradesh 201301