About the role

Chief Operating Officer (COO)

Job Summary:

The Chief Operating Officer (COO) at Bright Money is a pivotal operations-first leadership role, responsible for owning and scaling the company's operational engine. This position involves overseeing Core Operations, Banking Operations, Payments, Compliance, and Customer Success, ensuring systematic growth and efficiency across all operational functions as the company embarks on its next phase of hyper-growth.

Key Responsibilities:

Own the strategy, systems, processes, performance, and teams across Bright’s operational functions.
Build scalable operating models to support rapid growth in customers, products, transactions, and revenue.
Establish clear SLAs, operating metrics, quality standards, controls, and governance mechanisms.
Oversee transaction processing, settlements, payment failures, disputes, and collections for Banking and Payments Operations.
Manage relationships with banking partners, payment processors, and fintech partners efficiently.
Implement robust risk management and compliance mechanisms within operations, ensuring regulatory adherence.
Drive operational budgets, unit economics, and enhancements in customer satisfaction and service quality.

Requirements:

18+ years of experience in senior operational leadership roles within fintech, digital-first banking, or consumer technology sectors.
Bachelor’s degree in Business, Finance, Engineering, or a related field; MBA from Tier 1 B-schools is highly preferred.
Proven track record of scaling complex, technology-enabled operations effectively.
Strong understanding of automation, compliance, fraud, KYC, risk management principles, and process improvement.
Experience leading multiple functions and managing a team of senior leaders.
Solid knowledge of operational budgets, unit economics, and customer-centric outcomes.
Prior experience influencing a business-unit P&L is preferred.

Preferred Qualifications:

Established career progression through core operations, banking operations, payments, and compliance roles.
Experience in the U.S. consumer fintech ecosystem is strongly preferred.
Experience in managing customer success initiatives in alignment with operations, proves beneficial.
Founders, former founders, or those with top-tier consulting backgrounds will be given preference.

Benefits:

Leadership growth opportunities with a clear path toward owning P&L and becoming the BU Head (CEO) of the App Marketplace business line.
Equity at a profitable sub-unicorn with significant liquidity potential valued at $1–3B.
Direct ownership of your functions with reporting lines to the CEO.
Exclusive opportunity to build and refine Bright’s operational engine during a pivotal growth stage.
A data-driven, high-cadence culture merging consulting rigor with FinTech agility.
Comprehensive benefits package, aligning with industry best practices.