Project Manager - IT Managed Services

Project Manager - Managed Services

Job Summary:

We are seeking a highly experienced Project Manager to oversee end-to-end execution and management of Managed Services contracts. The ideal candidate should have a strong background in IT service delivery, project management, and client engagement, ensuring seamless delivery of services and maintaining high levels of customer satisfaction while managing teams and project performance.

Key Responsibilities:

• Manage end-to-end planning, execution, and lifecycle management of service contracts across assigned projects and locations.
• Coordinate effectively with head office teams, internal departments, vendors, and field/branch teams to ensure efficient project execution.
• Monitor and ensure strict adherence to SLAs, KPIs, and contractual obligations across all service engagements.
• Handle manpower planning, workforce allocation, and efficient utilization of field and project teams for optimal productivity.
• Ensure strict adherence to safety protocols, quality standards, and statutory compliance requirements across all project locations.
• Drive continuous improvement initiatives aimed at enhancing service delivery processes and improving customer satisfaction.
• Utilize Managed Services tools such as ManageEngine or ServiceNow to manage service operations effectively.

Requirements:

• Proven experience in IT service delivery and project management.
• Strong client-facing and stakeholder management skills.
• Excellent communication skills (written and verbal) with strong command of English.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to handle multiple projects and work in a fast-paced environment.
• Leadership skills with the ability to manage and motivate cross-functional teams.
• Bachelor’s degree in IT, Engineering, or a related field.

Preferred Qualifications:

• ITIL certification is preferred.
• PMP or equivalent project management certification is an added advantage.
• Experience in handling managed services projects and exposure to SLA-driven environments.
• Knowledge of Managed Services tools such as ManageEngine or ServiceNow.
• Ability to manage recurring service operations and ensure consistent delivery performance.

Benefits:

• Competitive salary and performance-based bonuses.
• Comprehensive health and wellness benefits package.
• Retirement savings plan with company matching.
• Opportunities for professional development and ongoing training.
• Flexible work arrangements, including remote work options.
• Supportive and inclusive company culture.
• Employee recognition programs and rewards for outstanding performance.