Sales And Service Specialist

Role Description 

This is a full-time hybrid role based in Mumbai, with a mix of on-site work and some work-from-home flexibility. The Sales and Service Specialist will manage customer relationships, respond to inquiries, and provide support for Wave Tronics power control solutions throughout the sales lifecycle. Daily activities include identifying prospects, presenting product features and benefits, preparing quotations, and following up to close sales. The role also involves coordinating installations or service visits with technical teams, handling basic troubleshooting, and ensuring timely resolution of customer issues. The specialist will deliver product training and demonstrations to clients, maintain accurate records in CRM systems, and collaborate with sales management to meet revenue and service quality targets.

Qualifications

• Candidates should possess strong Communication and Customer Service skills for interacting with clients, understanding technical needs, and building long-term relationships.
• Candidates should possess Sales and Sales Management skills to drive lead generation, manage pipelines, negotiate deals, and support achievement of sales targets.
• Candidates should possess Training skills to deliver product demonstrations, user training, and knowledge-sharing sessions for customers and internal teams.
• Relevant experience in technical sales or service within electrical, power systems, or industrial engineering domains is beneficial.
• Ability to work in a hybrid setup in Mumbai, manage time effectively, and coordinate with cross-functional teams.
• Proficiency with CRM tools, documentation, and basic data analysis to track performance and service outcomes.
• Bachelor’s degree in engineering, business, or a related field, or equivalent professional experience in sales and service.

Requirements

• 2+ years of work experience with Electrical Sales
• 2+ years of work experience with Power Quality